Jennifer "Brooke" Lam
Carbondale,IL
Summary
Accomplished Small Business Owner and a highly motivated and energetic Youth Detective at Carbondale Illinois Police Department. Excel in budget management and fostering strong community relations. Demonstrate excellence in teamwork and collaboration, leading to a Chief's Award of Merit and recognition as Phenomenal Woman of the Year by the local Boys and Girls Club. Proven track record of enhancing service quality and investigative success.
Overview
27
27
years of professional experience
Work History
Small Business Owner
BLAM Cleaning Services
05.2020 - Current
- Manage operations for a successful small cleaning business, ensuring efficient processes and quality services.
- Establish a minimal but loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Maintain a budget to minimize expenditures and optimize profits.
- Maintain the business increasing opportunities to give to others.
Youth Detective
Carbondale Illinois Police Department
03.2004 - Current
- Prioritize multiple active child abuse/ child death/child violent crime cases efficiently by continually reassessing urgency levels based on new leads.
- Mentor new detectives to improve their investigative skills, fostering a collaborative team environment.
- Develop strong relationships with local, state, and federal law enforcement agencies for collaborative efforts in solving high-profile cases.
- Act as a liaison between the detective division, schools, social service agencies and community members, fostering trust and strengthening communication channels for improved cooperation during investigations.
- Maintain confidentiality of sensitive information while sharing vital intelligence with appropriate colleagues for effective case resolution.
- Interview suspects and witnesses using skilled interrogation techniques for gathering crucial information related to investigations.
Supply Clerk 92Y
United States Army Reserve
03.1997 - 07.2004
- Collaborated with team members to complete large-scale projects within tight deadlines, improving overall efficiency.
- Prepared troops for deployment to Bosnia and Iraq.
- Participated in annual physical inventories, accurately counting items and updating records as needed.
- Managed multiple priorities simultaneously while maintaining accuracy in record-keeping and order fulfillment tasks.
- Maintained physical wellness for preparedness of anticipated deployment.
Server
The Cracker Barrel
10.1998 - 03.2004
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Trained new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Part of a team that assisted in the preparation of opening new locations.
Education
Bachelor of Science - Kinesiology
Southern Illinois University Edwardsville
Edwardsville, IL05.2001
Skills
- Budget Management
- Decision-Making
- Teamwork and Collaboration
- Customer Relations
- Relationship Building
- Excellent Time Management
- Conflict resolution and de-escalation
- Detail-oriented
- Unmatched Work Ethic and Integrity
- Effective Communicator and listener
Accomplishments
.Position of a TAC Officer/Drill Sergeant for the 2024 Youth Police Camp
.Child Death Investigation Task Force member
.Treasurer of the local Fraternal Order of Police since 2009
.Named 2017 Phenomenal Woman of the Year by Boys and Girls Club of Carbondale
.Chief's Award of Merit for work with the community
.Board Member for the Boys and Girls Club of Southern Illinois
.Living DEBT FREE for over 10 years!
.FPU Coordinator for coworkers at the police department
Additional Information
I am a highly energetic, self motivated, people-person, "cup runneth over" type of woman. I enjoy the outdoors, weight training via CrossFit, running, and always trying to find a way to be better than I was the day before. I am a coachable adult who loves to learn something new everyday. I strive to be the best wife I can be to my U.S. Army veteran and 25 year Firefighter husband who suffers from PTSD. I am a member of the Peer Support Team for the police department to assist in caring for the wellness of other police officers. I am also a member of the Honor Guard for the police department.
Timeline
Small Business Owner
BLAM Cleaning Services
05.2020 - Current
Youth Detective
Carbondale Illinois Police Department
03.2004 - Current
Server
The Cracker Barrel
10.1998 - 03.2004
Supply Clerk 92Y
United States Army Reserve
03.1997 - 07.2004
Bachelor of Science - Kinesiology
Southern Illinois University Edwardsville
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