Jennifer Land
Winston-Salem,NC
Summary
Patient-focused operations professional with experience leading office teams, coordinating patient scheduling, and improving administrative processes. I am known for supporting training, maintaining accurate records, and strengthening service quality through clear, efficient communication, organized workflows, and steady professional execution.
Overview
19
19
years of professional experience
Work History
Patient Scheduling Coordinator
Atrium Health
Winston-Salem, North Carolina
11.2025 - Current
- Schedules new and returning patient clinical visits to optimize appointment availability.
- Coordinates among WF physicians, external physicians, patients, nurses, and outside testing laboratories to verify testing completion and documentation accuracy.
- Resolves patient issues and complaints by collaborating with medical center professionals to enhance patient satisfaction.
- Provides strong customer service and addresses patients' special needs to ensure a positive experience.
- Adheres to clinical operations standards to support collaborative workflows and patient care environment.
- Completes required educational programs to maintain current job knowledge and compliance readiness.
- Contributes to WFUP clinical operations departmental meetings through regular attendance and participation.
- Actively participates in the HVSL Social Committee.
Client Care Specialist
Semmax Financial Group
10.2022 - 02.2025
- Coordinated client communications and scheduling to enhance client experience
- Coordinated client visits to streamline the tax preparation process with a CPA to ensure efficient tax preparation operations.
- Managed front office operations for financial advisory firm
- Led team of front office staff and handled new employee training
- Maintained CRM system and tracked key performance indicators
- Implemented comprehensive CRM tracking and documentation procedures
- Streamlined office workflows and communication processes to improve operational efficiency
- Developed and managed the intake process for tax preparation services.
- Supported marketing initiatives through client engagement activities
Assistant Office Manager
Forestry Systems, Inc.
08.2020 - 09.2022
- Oversaw and processed all sales and trial contracts, collaborating with customers to schedule training and enhance customer satisfaction with the product.
- Perform all invoicing for the company using QuickBooks Intuit
- Maintain accurate annual, quarterly, monthly maintenance bookkeeping
- Facilitated purchasing processes, ensuring timely procurement of necessary items to support operational efficiency.
- Transferred and directed phone calls to appropriate staff while logging technical, sales, and administrative calls in the company HUD to maintain clear communication flow.
- Monitor all incoming shipments
- Process all outgoing shipments to customers via UPS
Manager
Village Tavern Restaurant
07.2007 - 06.2020
- Successfully onboarded over 100 new employees and provided training
- Cross-trained existing employees to enhance team agility
- Mentored team members and monitored daily activities
- Evaluated employee strengths and assigned tasks accordingly
- Adjusted schedules and assignments to align staffing with business needs
- Delivered quarterly, semiannual and annual feedback on employee performance and training needs
- Achieved or exceeded financial goals through cost control and optimization
- Controlled costs by restructuring budgets for various business aspects
- Completed regular P&L and budget reports (weekly, monthly, quarterly, and annually)
- Processed payroll and managed employee benefits administration
- Executed daily operations while maintaining cleanliness and adhering to safety measures and health codes
- Collaborated and executed re-writing and implementing new software and inventory practices across all 10 locations
- Conducted regular inventories and compiled sales data for weekly income reports
- Developed and maintained relationships with guests and suppliers
- Engaged in account development activities
- Expanded organizational capacity through inter-departmental collaboration
- Worked on priorities, functions, and common goals across departments
Skills
- Outstanding customer service
- Detail-focused approach
- Trustworthy collaborator
- Multi-tasking capabilities
- Prioritization of tasks efficiently
- Management of office operations
- Leadership skills in teams
- Reconciliation of accounts accurately
- Creation of regulatory frameworks
- Verbal communication effectiveness
- Development of staff initiatives
- Enhancement of client engagement
Software Proficiency
Microsoft: Word, Excel, Outlook, Teams
Accounting & Payroll & HR: QuickBooks, Paychex Flex, Flex Pay, Bamboo HR, Symplr
Client Relationship Management (CRM): Redtail
Scheduling & Task Management: Calendly, ClickUp, Appointment Reminder, HotSchedules, Epic Encompass, Workday, Onbase, RightFax
Point of Sale & Payment Systems: Positouch Systems, Shift4 Payments
Other Tools: Adobe, DocuSign, SecureFilePro, Liscio
Accomplishments
- Played for Guilford College Woman's Basketball team and won the ODAC (Old Dominion Athletic Conference) Championship
- Played 4 years on Thomas S. Wootton Varsity Basketball Team
- Played 3 years in the Maccabi Games for the women's basketball team winning medals for Greater Washington DC area team
- Recognized for Think Boldly Together by Atrium Teammate January 2026
Volunteer work
I actively engaged in community fundraising efforts with the Muscular Dystrophy Association (MDA), successfully raising over $10,000 over a four-year period. A portion of the funds collected each year was allocated to cover expenses for sending children with muscular dystrophy to summer camp. The remaining contributions were directed towards research initiatives aimed at finding a cure for the disease.
I organized a luncheon for kids at Kimberly Park Elementary School, where they enjoyed lunch at Village Tavern. To make the experience special, dress shirts and pants were donated for the boys, and dresses and shoes were donated for the girls. Additionally, toys and games were provided for the children to play with after lunch at the restaurant.
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders.
- I enjoy helping others and giving back to the community.
- Fundraising Events and support local charities, schools, or community projects.
- Team Sports
- Reading
Timeline
Patient Scheduling Coordinator
Atrium Health
11.2025 - Current
Client Care Specialist
Semmax Financial Group
10.2022 - 02.2025
Assistant Office Manager
Forestry Systems, Inc.
08.2020 - 09.2022
Manager
Village Tavern Restaurant
07.2007 - 06.2020