Jennifer Leseberg
Anacortes,WA
Summary
Seasoned Radiation Therapist with 33 years of experience in radiation treatment and CT simulation, Seeking to leverage skills in a new role. AART certified with a strong background in interdisciplinary team collaboration and coordination and patient confidentiality. Proven results in CTP code compliance and insurance verification for patients.
Overview
36
36
years of professional experience
Work History
Radiation Therapist
Sensus Health Care
Coupeville, WA
08.2024 - Current
- Administered radiation treatments to patients, ensuring compliance with safety protocols and treatment plans.
- Operated advanced radiation therapy equipment, optimizing performance for patient care.
- Collaborated with oncology teams to develop personalized treatment strategies and monitor patient progress.
- Educated patients on treatment procedures, side effects, and post-treatment care to enhance understanding and comfort.
- Conducted quality assurance checks on equipment and procedures, maintaining high standards of accuracy and safety.
- Implemented process improvements that streamlined workflow efficiency within the department.
- Enhanced patient comfort and safety during treatment sessions by properly positioning them and ensuring immobilization devices were in place.
- Assisted in maintaining departmental accreditation by adhering to regulatory standards for quality assurance and documentation processes.
- Contributed to a supportive work environment by fostering open communication among colleagues, sharing knowledge, and providing guidance when needed.
- Improved patient outcomes by consistently delivering accurate radiation treatments as prescribed by the oncologist.
- Participated in continuing education opportunities to stay current on best practices within the field of radiation therapy.
- Provided emotional support to patients and their families, helping them cope with the challenges of undergoing radiation therapy.
- Monitored and documented patient progress throughout the course of their therapy, making necessary adjustments to maintain optimal treatment effectiveness.
- Maintained detailed patient records, ensuring accuracy and completeness for future reference by healthcare professionals involved in the patient''s care.
- Developed strong working relationships with referring physicians and other medical professionals, facilitating collaboration and enhancing overall quality of care for cancer patients.
- Educated patients about their treatment plan, side effects, and self-care strategies, reducing anxiety and promoting adherence to recommended practices.
- Collaborated with a multidisciplinary team of healthcare professionals to develop customized, effective treatment plans for individual patients.
Customer Experience Representative
AAA Washington
Burlington, WA
01.2023 - 08.2024
- Delivered exceptional customer service through effective communication and problem resolution.
- Streamlined processes for handling customer inquiries, enhancing overall satisfaction rates.
- Collaborated with cross-functional teams to improve service delivery and efficiency.
- Mentored new representatives, fostering a supportive and knowledgeable team environment.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
- Increased repeat business with exceptional follow-up efforts that nurtured ongoing relationships with customers.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Identified and resolved discrepancies and errors in customer accounts.
Lead Radiation Therapist
Skagit Regional Health
05.2016 - 10.2023
- Effectively managed patient scheduling and coordinated machine maintenance to ensure optimal departmental operations and patient care continuity.
- Oversaw inventory control, securing necessary department supplies to support seamless therapeutic procedures and department functionality.
- Facilitated interdisciplinary communication, ensuring comprehensive care for oncology patients through meticulous documentation and adherence to confidentiality standards.
Locum Radiation Therapist
Various Locum Agencies
01.2003 - 04.2016
- Delivered high-quality radiation therapy treatments to patients across multiple clinics and hospitals, ensuring continuity of care during staffing shortages.
- Adapted to diverse technological platforms and treatment protocols, maintaining a high level of proficiency and patient care standards.
- Collaborated effectively with multidisciplinary teams, contributing to a cohesive treatment environment in a range of healthcare settings.
Radiation Therapist and Dosimetrist
GammaWest
10.2001 - 11.2002
- Delivered precise radiation therapy to patients, ensuring adherence to safety protocols and treatment plans.
- Conducted dosimetry calculations and physics tasks to optimize treatment efficacy and patient outcomes.
Radiation Therapist
Ogden Regional Medical Center
07.1990 - 09.2001
- Delivered precise radiation therapy to cancer patients following oncologists' treatment plans, ensuring adherence to safety protocols and patient comfort.
- Collaborated with a multidisciplinary team to optimize treatment efficacy and support patients throughout their therapy journey.
Education
Bachelor of Science - Radiation Therapy
University of Utah
Salt Lake City07.1990
Skills
Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
Assisted customers with inquiries and issues to enhance satisfaction Supported retention efforts by providing timely follow-up and solutions Collaborated with team members to improve service processes
Demonstrated expertise in utilizing business tools, including Word, Excel, and PowerPoint, to enhance productivity Ensured proper billing of all procedures and verified insurance compliance
Embraced and integrated new technologies to enhance operational efficiency
Demonstrated exceptional problem-solving abilities to address complex challenges
Facilitated effective communication strategies to enhance team collaboration
Facilitated effective communication through active listening techniques
Executed comprehensive problem-solving strategies to address complex challenges
Supported team members by actively listening to concerns and providing constructive feedback Facilitated open communication to foster a collaborative work environment Assisted in resolving conflicts to maintain team harmony
Assisted in managing multiple tasks simultaneously to support team objectives Collaborated with colleagues to prioritize workload and meet deadlines Contributed to project completion by maintaining focus on key deliverables
Implemented customer relationship management (CRM) software to enhance client interactions
Facilitated conflict resolution processes to enhance team collaboration
Leveraged extensive physiology knowledge to inform research and development initiatives
Cultivated strong interpersonal skills to foster effective communication and collaboration
Mastered and applied medical terminology in daily operations
Facilitated effective verbal communication to enhance team collaboration
Assisted in operating medical imaging equipment to support diagnostic procedures Collaborated with healthcare professionals to ensure accurate imaging results Maintained imaging technology to enhance operational efficiency
Timeline
Radiation Therapist
Sensus Health Care
08.2024 - Current
Customer Experience Representative
AAA Washington
01.2023 - 08.2024
Lead Radiation Therapist
Skagit Regional Health
05.2016 - 10.2023
Locum Radiation Therapist
Various Locum Agencies
01.2003 - 04.2016
Radiation Therapist and Dosimetrist
GammaWest
10.2001 - 11.2002
Radiation Therapist
Ogden Regional Medical Center
07.1990 - 09.2001
Bachelor of Science - Radiation Therapy
University of Utah