Jennifer Lewin
Niagara Falls,NY
Summary
Motivated individual with experience in customer service, technical sales & public health. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Territory Manager - Sales and Service
Studica Inc.
03.2005 - Current
- Managed over 32 states within the United States region in the Educational Sector & Architecture Firms.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met or exceeded sales, customer service and loyalty program standards.
- Exceptional computer skills in various platforms
- Proficient in Sales Force, Microsoft CRM, Office 365, Excel, Word, Outlook, Business Central
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Worked independently
- Transformed territory revenue by leveraging strategic business development plan, moving region up in company rankings.
COVID 19 Case Investigator
NYS, PCG
01.2021 - 02.2022
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Collected and recorded information in electronic medical records.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Adaptable and proficient in learning new concepts quickly and efficiently
- Managed time efficiently in order to complete all tasks within deadlines
Customer Service
John's Flaming Hearth
03.1996 - 09.1997
- Food Service
- Cleaning
- Recommended products to customers, thoroughly explaining details.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Courseware Completed - Information Technology
ITT Technical Institute
Getzville, NY2002
Certification Granted - Contact Tracer/Infectious Diseases/HIPAA Laws
John Hopkins University
12.2020
Skills
- Customer Service
- Applications & Media: Office 365, Microsoft Word, Microsoft Excel, Power Point, Outlook
- Teams, Amazon Connect, One Drive, Zoom Conferencing, Google Meets, CommCare, Sales Force, CRM, Business Central
- Social Media Networks: LinkedIn, Facebook, Google Docs, Twitter
- Territory Management
- Vendor Management
- Revenue Generation
- Sales Expertise
- Cold Calling
- Price Structuring
- Product and Service Sales
- Business Development and Planning
- Revenue Target Achievement
- Strategic Business Planning
- Multitasking and Organization
- Lead Prospecting
- Maintaining Google Doc Pipelines
Certification
- John Hopkins University Training in Contact Tracing Covid 19 Certification Granted
- Certified in Office 365
- Certificate of Recognition Granted from the NYS Contact Tracing Initiative
- Course completions in several fields to apply to health related situations in the contact tracing field;
Timeline
COVID 19 Case Investigator
NYS, PCG
01.2021 - 02.2022
Territory Manager - Sales and Service
Studica Inc.
03.2005 - Current
Customer Service
John's Flaming Hearth
03.1996 - 09.1997
Courseware Completed - Information Technology
ITT Technical Institute
Certification Granted - Contact Tracer/Infectious Diseases/HIPAA Laws
John Hopkins University