Jennifer C. Lewis
Jacksonville
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, with active listening and analytical problem-solving skills. Enhances client experiences by employing service-oriented behaviors, understanding client desires, and utilizing sales, merchandising and marketing skills to provide customized solutions and to build loyalty with clients.
Overview
7
7
years of professional experience
Work History
Wealth Management Client Representative
Bank Of America Merrill Lynch
08.2022 - Current
- Enhanced client satisfaction by addressing their needs promptly and providing personalized solutions.
- Provided comprehensive product knowledge to clients, enabling them to make informed decisions.
- Resolved customer service inquiries that required research and interactions with carriers or agents.
- Logged and responded to client inquiries to improve service processes.
- Provided exceptional customer service, consistently exceeding expectations and receiving positive feedback from clients.
- Delivered outstanding customer service by promptly responding to client inquiries and addressing concerns, contributing to a high level of client satisfaction.
Apprentice Meat Cutter
Publix
03.2022 - 06.2022
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
- Adhere to safety and cleanliness standards and maintained equipment.
- Cut meats to customer specifications and answered questions about specialty products.
- Assisted customers daily by taking and filling special orders and making product suggestions.
Delivery Driver
Amazon
09.2021 - 03.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
Medical Courier
Medline Express Services
11.2020 - 10.2021
- Properly documented all specimens received using
- Picked up medical specimens from businesses.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Worked flexible hours; night, weekend, and holiday shifts.
Meat Department Associate
Publix
08.2019 - 10.2020
- Restocked products based on available inventories and customer demands.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Completed inventory counts, reordered stock and removed expired items from supply.
Grocery Team Leader
Publix
09.2017 - 08.2019
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Performed key tasks to promote inviting grocery store appearance.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Florida State College At Jacksonville
Jacksonville, FLGED -
Rutherford Adult High School
Smyrna, TN09.2021
Skills
- Safe Food Handling Practices
- Quality Assurance Standards
- Equipment Preparation
- Workplace Safety
- Sanitary Standards
- Meat Preparation
- Staff Training
- Stock Management
Timeline
Wealth Management Client Representative
Bank Of America Merrill Lynch
08.2022 - Current
Apprentice Meat Cutter
Publix
03.2022 - 06.2022
Delivery Driver
Amazon
09.2021 - 03.2022
Medical Courier
Medline Express Services
11.2020 - 10.2021
Meat Department Associate
Publix
08.2019 - 10.2020
Grocery Team Leader
Publix
09.2017 - 08.2019
Florida State College At Jacksonville
GED -
Rutherford Adult High School