Jennifer Liner
Morgan City,LA
Overview
16
16
years of professional experience
1
1
Certification
Work History
Intake Administrator
JNR Adjustment
Minnesota
04.2022 - 03.2025
- Managed high volume of incoming calls, ensuring prompt attention to client inquiries and concerns.
- Identified areas for process improvement within the intake department, contributing to increased efficiency and effectiveness over time.
- Enhanced client satisfaction with timely and accurate information updates on their cases.
Customer Service Representative
Qualfon
Louisiana
08.2021 - 01.2022
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Remote Dispatcher
Pop-A-lock
Louisiana
06.2021 - 08.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Risk Management/Insurance Tech
United Vision Logistics
Lafayette, LA
05.2013 - 03.2017
- Setting up of auto claims
- Weekly KPI’s along with monthly reports
- Setup deductions for at fault claims
- Request COI as needed for drivers or customers
- Converted all claims/paperwork to paperless
- Sent legal invoices for processing of payment
- Handling of legal files/suites
- Collected all necessary paperwork for legal files
- Ensuring of safety protocol is used always
- Arranged drivers to complete post-accident NON-DOT or DOT
Receptionist
H&R Block
Morgan City, LA
01.2013 - 04.2013
- Booked appointments
- Check in clients
- Confirm client appointments
Slot Attendant
Amelia Belle Casino
Amelia, LA
08.2012 - 11.2012
- Worked different shifts while in a large group of people and handing of duties
- Worked as a team to keep jackpot times down and made sure all paperwork was correct and up to date
Donor Care Specialist
United Blood Services
Morgan City, LA
07.2009 - 03.2010
- Screening of donors
- Maintaining records in accordance with policies/procedures outlined in SOP
- Phlebotomy of whole blood and platelets
- Labeling of tubes, blood, and platelets
- Proper storage/packing of whole blood, platelets, and double red cell
- Checking of supplies that they are stocked and in date
Education
Technical Diploma - Practical Nursing
South Louisiana Community College
Lafayette, LA05.2020
Phlebotomy and EKG Technician - undefined
Academy of Acadiana
New Iberia, LA05.2009
Skills
- Exceptional customer service skills
- Excellent clerical, organizational skills
- Proficient in Microsoft Office (61 WPM)
- Obtaining blood samples
- Venipuncture and micro-collections technique
- Specimen collection and processing
- Performing Vital signs
- Appropriate patient interaction
- Performed point-of-care testing
- Knowledge of medical terminology
- Anatomy and physiology
- Knowledge of safety standards/precautions
- Accurate tube identification
- Lab test knowledge
- Preparation of PKU forms
- Placement of 12 lead EKG sensors
- Calculations and basic interpreting of strips
- Professional/effective verbal/written communication
- Time management
- Everyday office skills
Certification
- Certified EKG technician
- Certified Phlebotomy Technician
- BLS certified 01/2022
- License Practical Nurse pending
- Intravenous Therapy
References
Professional Reference:
Rachelle Navarre
Office Manager
WWR Placement, LLC
Cell: 337-450-9375
Kathy Selman
Unemployed
Cell: 337-349-1538
Personal Reference:
Patricia McLean
Housekeeper
Cell: 337-591-1296
Timeline
Intake Administrator
JNR Adjustment
04.2022 - 03.2025
Customer Service Representative
Qualfon
08.2021 - 01.2022
Remote Dispatcher
Pop-A-lock
06.2021 - 08.2021
Risk Management/Insurance Tech
United Vision Logistics
05.2013 - 03.2017
Receptionist
H&R Block
01.2013 - 04.2013
Slot Attendant
Amelia Belle Casino
08.2012 - 11.2012
Donor Care Specialist
United Blood Services
07.2009 - 03.2010
Technical Diploma - Practical Nursing
South Louisiana Community College
Phlebotomy and EKG Technician - undefined
Academy of Acadiana