Jennifer Little
Oswego,NY
Summary
Dedicated manager looking to translate 26+ years of Dining Hall management skills into a new position as a Kitchen Manager. Adept at communicating with employees of all ages and abilities. Successful at maintaining food and kitchen safety.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Resident Dining Manager
Auxiliary Services At SUNY Oswego
Oswego , NY
2010.08 - Current
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff of all abilities on proper cooking procedures as well as safety regulations and productivity strategies.
- Led planning, set up and takedown for special events.
- Manage a staff of 15+ unionized hourly employees and 100+ student employees.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Develop and implement new recipes for four week cycle menu
Assistant Dining Manager
Auxiliary Services At SUNY Oswego
Oswego , United States
2004.08 - 2009.07
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed and scheduled a staff of 100+ student employees, keeping within a budget of hours
- Ordered food at direction of Resident Dining Manager
- Instructed Student and Hourly employees in daily tasks
Education
Bachelor of Arts - English Literature
SUNY Oswego
Oswego, NY05.1996
Skills
- Customer Service
- Preventive Maintenance
- Delegating Assignments and Tasks
- Portion Sizes
- Personnel Scheduling
- Monthly Inventory
- Food Safety and Sanitation
Certification
ServSafe Certified
Timeline
Resident Dining Manager
Auxiliary Services At SUNY Oswego
2010.08 - Current
Assistant Dining Manager
Auxiliary Services At SUNY Oswego
2004.08 - 2009.07
Bachelor of Arts - English Literature
SUNY Oswego
ServSafe Certified
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