Jennifer Livermore
The Woodlands,TX
Summary
Highly motivated and results-driven team player with proven capabilities as a sales representative. Comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Demonstrated success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Account Manager
Sugarwish
08.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Negotiated prices, terms of sale and service agreements.
- Managed portfolio of over 900 accounts totaling $1.5M in sales annually.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Assistant Manager
Sprouts Farmers Market
02.2020 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations. Maintained a clean, safe, and organized department environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Reservations Sales Agent
Vail Resorts
08.2017 - 03.2020
- Conducted regular follow-ups post-trip to gather feedback for continuous improvement of the agency''s offerings.
- Boosted client satisfaction by providing personalized travel recommendations based on their preferences and budget.
- Increased revenue through the upselling of travel packages, insurance policies, and additional services.
- Developed and maintained strong relationships with clients to ensure repeat bookings and referrals.
- Enhanced customer experience by promptly addressing concerns, resolving issues, and offering alternative solutions.
- Achieved top performer status within the company due to consistent high sales numbers.
Installed Sales Coordinator
Lowes Home Improvement
05.2012 - 08.2017
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain client satisfaction.
- Coordinated all aspects of client installations from inception to completion, resulting in high levels of satisfaction and repeat business.
- Collected, arranged, and input information into database system.
- Managed multiple installation projects simultaneously by prioritizing tasks, delegating responsibilities, and effectively communicating with all parties involved.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Education
High School Diploma -
Klein Oak High School
Spring, TXSkills
- Strategic Decision-Making
- Proficient Problem Solving
- Persuasive Speaking Skills
- Effective Verbal Communication
- Creative Problem Solving
- Adaptability Under Pressure
- Skillful Workload Management
- Client Engagement
- Organizational Time Skills
Timeline
Account Manager
Sugarwish
08.2021 - Current
Assistant Manager
Sprouts Farmers Market
02.2020 - 10.2021
Reservations Sales Agent
Vail Resorts
08.2017 - 03.2020
Installed Sales Coordinator
Lowes Home Improvement
05.2012 - 08.2017
High School Diploma -
Klein Oak High School
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