Madaline Danks
Austin,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Account Manager
Sugarwish
09.2021 - 03.2025
- Grew and revitalized a book of business which billed $1.95 million in 2024.
- Focus on building and nurturing strong consumer relationships.
- Collaborated with clients to develop strategic plans and establish timelines that fulfilled all objectives, including custom designs, delivery, and budget requirements.
- Provide ongoing support and communication to clients, addressing inquiries, resolving issues, and ensuring satisfaction.
Customer Service Representative
Sugarwish
12.2020 - 09.2021
- Handled post-order inquires, providing timely and effecting support to customer regarding delivery issues, product quality concerns, or order status updates.
- Served as a liaison between customers and internal teams, ensuring a timely exchange of information
- Managed high-volume inquires and orders, especially during peak seasons.
- Maintained detailed knowledge of products and services to assist customers effectively.
Seasonal Associate
Williams Sonoma
11.2020 - 03.2021
- Managed inventory levels and replenished merchandise displays to ensure product availability and store presentation.
- Processed all financial transactions and managed cash drawer operations.
- Helped customers locate and choose products that best met their needs.
Guest Services Intern
Wyndham Destinations
05.2018 - 08.2018
- Streamlined check-in and check-out processes for improved guest experience.
- Handled customer complaints effectively, implementing solutions that met both the guest''s needs and company policies.
- Collaborated with housekeeping staff to ensure timely room turnovers while maintaining high standards of cleanliness.
Hostess
Z'tejas Southwestern Grill
06.2016 - 01.2017
- Managed in-person and telephone guest inquiries using OpenTable.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Prepared artistic menu boards highlighting current specials and promotions.
Education
Bachelor of Science - Restaurant, Hotel, And Institutional Management
Texas Tech University
Lubbock, TX12-2019
Skills
- Customer service
- Client relations
- B2B and B2C sales
- Account development
Timeline
Account Manager
Sugarwish
09.2021 - 03.2025
Customer Service Representative
Sugarwish
12.2020 - 09.2021
Seasonal Associate
Williams Sonoma
11.2020 - 03.2021
Guest Services Intern
Wyndham Destinations
05.2018 - 08.2018
Hostess
Z'tejas Southwestern Grill
06.2016 - 01.2017
Bachelor of Science - Restaurant, Hotel, And Institutional Management
Texas Tech University
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