Summary
Work History
Education
Skills
Timeline
Receptionist

Jennifer Livingston

Festus

Summary

Dynamic and results-driven professional with a proven track record at Mercy Hospital St. Louis, excelling in insurance verification and patient relations. Adept at building trust and reducing no-show rates through effective communication and problem-solving. Committed to enhancing patient experiences while ensuring compliance with regulatory standards.

Work History

Advanced Patient Service Represenative

Mercy Hospital St. Louis
04.2022 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.

Sales Associate

K & K Auto Sales
05.2020 - 04.2022
  • Built relationships with customers to encourage repeat business.
  • Consistently exceeded sales targets through effective communication and negotiation skills.
  • Collaborated with service department to address any mechanical issues promptly, ensuring customer satisfaction and maintaining the dealership''s reputation for quality.
  • Exceeded monthly sales quotas through proactive outreach efforts such as phone calls, emails, and social media engagement with prospective buyers.

Caregiver Coordinator

Aging With Grace
12.2019 - 06.2020
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded status and duties completed in logbooks for management.
  • Scheduled daily and weekly care hours for client caseload.
  • Enhanced client satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Trained staff, and monitored goals, conducted performance reviews for staff.

Patient Service Representative

Mercy Hospital St Louis
08.2012 - 06.2017
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.

Assembly Line Production Worker

Chrysler Assembly Plant
03.1995 - 10.2009
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
  • Operated various machines used in production processes.

Education

General Studies

Jefferson Community College
Hillsboro, MO

High School Diploma -

Fox High School
Arnold, MO
05-1989

Skills

  • Insurance verification
  • Medicaid
  • Verbal and written communication
  • Phone etiquette
  • Patient interviewing skills
  • Financial needs determination
  • Phone and email etiquette
  • Problem-solving
  • Multitasking and organization
  • Registration and admissions
  • Relationship building
  • Attention to detail

Timeline

Advanced Patient Service Represenative

Mercy Hospital St. Louis
04.2022 - Current

Sales Associate

K & K Auto Sales
05.2020 - 04.2022

Caregiver Coordinator

Aging With Grace
12.2019 - 06.2020

Patient Service Representative

Mercy Hospital St Louis
08.2012 - 06.2017

Assembly Line Production Worker

Chrysler Assembly Plant
03.1995 - 10.2009

General Studies

Jefferson Community College

High School Diploma -

Fox High School

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Jennifer Livingston