Jennifer L Militano
New Cumberland,PA
Summary
Administrative Support/Data Entry Clerk
Overview
32
32
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
PENNSYLVANA HIGHER EDUCATION ASSISTANCE AGENCY
Harrisburg, PA
05.2004 - Current
- Provide customer support for multiple web sites utilizing traditional and web-based communications methods
- Respond to customer inquires telephonically, through e-mail, live chat and written correspondence
- Document customer contacts according to established standard operating procedures, provide resolutions of customer issues, assist with technical issues by directing customers to applicable web forms using up to date web technologies, develop the ability to communicate effectively with customers utilizing all modes of Assist customer communications available and staying current on products and content
- Assist with loan servicing counseling, using Compass, One-Link and Microsoft people software
- Update customers of loan status regarding payments and balances
Data Entry Clerk
Drug Enforcement Agency
Lima, Peru
05.2003 - 08.2003
- Input personnel data on spread sheets, sorted and organized using Microsoft Excel
- Investigated published subscribers personnel data
- Assisted in filing and directed incoming calls to proper departments
- Qualified for and held a secret clearance
Data Entry Clerk
Department of State
Dhaka, Bangladesh
08.2001 - 05.2002
- Reviewed passport applicant's application for completion and correct information
- Processed passport data to state system for the Consular section of the American Embassy in Dhaka, Bangladesh which then was submitted for approval
Data Entry Clerk
Delta Dental of Pennsylvania
Mechanicsburg, USA
04.1993 - 04.1994
- Entered participating dentists subscribers personal data dental procedures into computer system
- Processed and verified co-payment upon completion
Education
Certificate - colored stones program
Gemological Institute of America
Carlsbad, CA11.2024
High School -
Red Land High School
Lewisberry, PA01.1989
Skills
- Account updating
- Complaint resolution
Certification
Diamond Grading Certificate, Gemological Institute of America, Carlsbad, CA, Currently studying colored stones program
Timeline
CUSTOMER SERVICE REPRESENTATIVE
PENNSYLVANA HIGHER EDUCATION ASSISTANCE AGENCY
05.2004 - Current
Data Entry Clerk
Drug Enforcement Agency
05.2003 - 08.2003
Data Entry Clerk
Department of State
08.2001 - 05.2002
Data Entry Clerk
Delta Dental of Pennsylvania
04.1993 - 04.1994
Certificate - colored stones program
Gemological Institute of America
High School -
Red Land High School