Jennifer Lock
Goleta,CA
Summary
Adaptable professional with 20 years of work experience and a proven knowledge of executive support, human resources, and workflow prioritization. Aiming to leverage my abilities to successfully fill the Administrative Office Professional Senior in your division.
Experienced with office administration, including tasks such as scheduling and document management. Utilizes organizational skills to enhance workflow efficiency and support team objectives. Track record of effective communication and problem-solving, contributing to productive and cohesive work environment.
Overview
28
28
years of professional experience
Work History
Administrative Office Professional Senior
Santa Barbara County Department of Social Services
Santa Barbara, CA
03.2000 - 01.2026
- Provide direct support to executive and managers of Administrative Functions Branch
- Composed letters and other correspondence, fostering internal/external communications on behalf of leadership.
- Prepared travel arrangements and authorizations for department staff
- Conducted research and data collection, spearheading special assignments.
- Provided support to human resources unit
- Process new hire paperwork, employee evaluations, and updated employee records
- Arranged for advertising and posting of job vacancies and notified eligible workers of position availability.
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software
- Conducted reference or background checks for applicants.
- Developed presentation materials to coordinate and assist with various meetings and/or trainings.
- Researched and gathered information for reports, abstracting specialized or technical data.
- Scheduled appointments and maintaining calendars.
- Attended meetings, educational conferences and training workshops and served on committees.
- Contributed to project success by providing administrative support in data entry, research tasks, and report generation as needed.
- Developed and prepared various complex analytic staffing reports
- Collaborated in planning and organizing work meet production and performance targets and goals.
- Improved and simplified processes and procedures for efficient workflow processes, and increase efficiency and productivity
- Collaborated closely with other team members to ensure efficient workflow across various functions within the office setting.
- Handled sensitive information with discretion while maintaining strict confidentiality standards when working with personnel files or other private documents.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Managed case documentation and client records with high attention to detail.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Clerk Typist II
Santa Barbara County Alcohol Drug and Mental Health (Psychiatric Health Facility)
12.1997 - 03.2000
- Worked in a 24-hour lock down facility for 5150 patients
- Contacted patients' relatives to arrange family conferences.
- Processed intake paperwork for 5150 patients.
- Leveraged multi-line phone system to answer and transfer calls to staff members.
- Supported meetings by scheduling conference rooms and setting up equipment.
- Implemented office procedures, creating streamlined processes.
- Supported seamless office operations with full accountability for clerical tasks.
- Completed documents, case histories and forms, such as intake and insurance forms.
- Maintained medical records, technical library and correspondence files.
- Completed insurance or other claim forms.
- Performed various clerical and administrative functions, such as ordering and maintaining inventory of supplies.
- Maintained accurate data entry for mental health documentation and billing information.
- Demonstrated flexibility in adapting to changing priorities while consistently meeting deadlines for assigned tasks.
- Provided exceptional support to senior staff members, handling complex clerical tasks as needed to ensure smooth operations within the department.
Skills
- Presentation development
- Travel arrangements
- Information confidentiality
- Calendar management
- Process improvement
- Documentation and reporting
- Document preparation
- Excel spreadsheets
- Advanced MS office suite
- Resourceful
- Report generation
- Scheduling
- Schedule & calendar planning
- Administrative support
Timeline
Administrative Office Professional Senior
Santa Barbara County Department of Social Services
03.2000 - 01.2026
Clerk Typist II
Santa Barbara County Alcohol Drug and Mental Health (Psychiatric Health Facility)
12.1997 - 03.2000