Jennifer Lopez
Cape Coral
Summary
Dynamic supervisor with a proven track record at Quest Diagnostics, excelling in staff management and customer service. Enhanced team productivity through effective training and mentoring, while resolving conflicts to elevate customer satisfaction. Skilled in operations management and decision-making, fostering a culture of excellence and commitment to organizational values.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Supervisor position. Ready to help team achieve company goals.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
22
22
years of professional experience
Work History
Supervisor
Quest Diagnostics, Patient Services
09.2015 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Evaluated staff performance and provided coaching to address inefficiencies.
Customer Service Cashier
Wendys Restaurant
02.2003 - 11.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Associate of Science - Nursing Education
NUC University
Arecibo, Puerto Rico05-2015
High School Diploma -
Luis Felipe Crespo
Camuy, Puerto Rico05-2002
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Processes and procedures
- Operations management
- Conflict resolution
- Payroll processing
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Quest Diagnostics, Patient Services
09.2015 - Current
Customer Service Cashier
Wendys Restaurant
02.2003 - 11.2014
Associate of Science - Nursing Education
NUC University
High School Diploma -
Luis Felipe Crespo
Similar Profiles
Melanie RodriguezMelanie Rodriguez
Phlebotomist/PSR at Quest Diagnostics, Patient ServicesPhlebotomist/PSR at Quest Diagnostics, Patient Services
DIVYA KUMARDIVYA KUMAR
Phlebotomy Technician - PSR1 at Quest Diagnostics, Patient ServicesPhlebotomy Technician - PSR1 at Quest Diagnostics, Patient Services
Mariam ZazyanMariam Zazyan
Phlebotomist II at Quest Diagnostics, Patient ServicesPhlebotomist II at Quest Diagnostics, Patient Services