JENNIFER LOPEZ

• Provided exceptional customer service in a high-volume, fast-paced Tex-Mex restaurant while creating positive and memorable guest experiences.
• Built genuine connections with guests to enhance the dining experience and encourage repeat business.
• Promoted and upsold premium food and beverage offerings including specialty cocktails and high-end menu items.
• Accurately handled cash, credit card, and Tabit tablet transactions while maintaining efficiency during peak service hours.
• Maintained accuracy, speed, and attention to detail while managing multiple tables in a high-pressure environment.

• Experienced server with over 5 years of serving experience and 6+ months of bartending experience.
• Provided excellent customer service in a fast-paced environment, creating positive and memorable guest experiences.
• Handled cash, credit, and membership transactions with attention to detail and efficiency, maintaining over 99.5% accuracy.
• Promoted specials and upsold menu items to maximize guest satisfaction, contributing to a 35% increase in sales.
• Prepared and served beverages and meals while maintaining accuracy, presentation, and speed.

For a few years, I was helping my dad with his real estate business.

• Prepping homes for open houses

• Interacting one-on-one with clients giving them tours, building connections, and making sure the home is show ready

• Printing out flyers, sending thank you emails; following up with clients

• Providing refreshments and making them feel welcome

• Hosted guests for over two years, providing exceptional customer service and efficiently managing seating arrangements.
• Cross-trained as a server for the remaining two years, delivering high-quality dining experiences while assisting with hosting responsibilities as needed.
• Processed cash and credit card transactions while utilizing POS systems and managing online orders.
• Assisted in the kitchen by managing the hot window, ensuring timely and accurate food delivery while maintaining presentation standards.
• Served as one of the lead servers, closing nightly financial reports and performing Headwaiter responsibilities.
• Supported administrative and financial operations by working in the office multiple times each week for over one year.
• Participated in community fundraising events by assisting with food service and event setup alongside the restaurant team.

• Handled cash and credit card transactions with accuracy and professionalism.
• Delivered exceptional customer service in person and over the phone while assisting customers with product selection.
• Restocked merchandise and created visually appealing displays to enhance the shopping experience.
• Maintained a friendly, upbeat attitude while creating positive guest experiences.
• Promoted and upsold luxury watches and sunglasses to increase sales.