Jennifer Lopez Diaz
Gardena,CA
Overview
6
6
years of professional experience
Work History
Psychiatry Front Office Coordinator
Mindpath College Health
07.2021 - Current
- Provider accurate information to clients about appointments, prescriptions, and treatment via email and phone in a courteous manner
- Process refill requests for over 300 patients across 6 office locations
- Collaborate with prescribing staff and office coordinators at various locations to ensure timely resolution of client requests
- Communicate with pharmacies to resolve and clarify prescription issues
- Submit prior authorization requests for medications to Insurance payors.
Administrative Assistant & Community Outreach Coordinator
Acacia Counseling & Wellness
06.2019 - 07.2021
- Sustain a warm and welcoming environment for clients
- Check-in and collect Co-pays from clients
- Schedule appointments via phone, email and in-office
- Create and queue graphics for the Acacia social media
- Advertise events happening at the Acacia Isla Vista office.
Senior Guest Services Representative
UCSB Conferences & Hospitality Services
06.2018 - 09.2019
- Provide polite and informative customer services at the desk and over the phone
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Sustain clear communication with conference organizers regarding changes and updates with guest lists and accommodations
- Re-format guest rosters using Excel and import information on Kx Software
- Assist Guest Services Managers in training new staff on procedures.
Desk Attendant
UCSB Dining, Housing & Auxiliary Services
10.2017 - 11.2018
- Provide polite and resourceful customer service
- Create a welcoming environment for all those who walk by the desk
- Check out equipment to residents and ensure that the equipment is returned to the desk
- Provide residents and visitors with information about on campus resources
- Collaborate with a team in order to solve problems.
Education
Associate of Science - Pre-Nursing
El Camino College
Torrance, CA05.2024
Bachelor of Science - Psychological And Brain Sciences
University of California, Santa Barbara
Santa Barbara, CA06.2021
Skills
- Microsoft Office
- Google Suite
- Customer service
- Adept at working in a fast-paced environment
- Collaboration and teamwork
- Excellent communication skills, both verbal and written
- Strong work ethic
- Ability to lead a group
- Problem-solving
- Self-motivated
- Bilingual and fluent in Spanish
Timeline
Psychiatry Front Office Coordinator
Mindpath College Health
07.2021 - Current
Administrative Assistant & Community Outreach Coordinator
Acacia Counseling & Wellness
06.2019 - 07.2021
Senior Guest Services Representative
UCSB Conferences & Hospitality Services
06.2018 - 09.2019
Desk Attendant
UCSB Dining, Housing & Auxiliary Services
10.2017 - 11.2018
Associate of Science - Pre-Nursing
El Camino College
Bachelor of Science - Psychological And Brain Sciences
University of California, Santa Barbara
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