Jennifer Lorjuste
Blackwood,NJ
Summary
Results-driven customer service professional with 10+ years of experience managing high-volume inquiries, processing service requests, and resolving complex customer concerns in fast-paced environments. Recognized for handling 50–70+ daily interactions with accuracy, professionalism, and efficiency. Skilled in analyzing information to determine solutions, supporting billing and payment inquiries, and clearly explaining services and next steps. Known for strong communication, reliability, and the ability to stay organized under pressure while delivering a consistent, high-quality customer experience.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Optum
Runnemede, NJ
07.2025 - 02.2026
- Coordinated appointments for multiple providers, enhancing patient access and reducing scheduling conflicts
- Communicated clearly with patients about services, timelines, and follow-ups, fostering trust and understanding
- Managed 50–70+ inbound calls daily in a fast-paced environment, assisting with scheduling, service requests, and issue resolution
- Reviewed records and requests to determine next steps, effectively routing information to improve response time
- Collaborated with team members to support daily operations while maintaining confidentiality
- Processed incoming and outgoing faxes while maintaining accurate documentation
Patient Service Representative
Jefferson Heart Institute
Philadelphia, PA
04.2024 - 07.2025
- Completed registration by verifying demographics and insurance, ensuring accuracy for seamless patient processing
- Coordinated appointments through outbound calls and followed up, improving scheduling efficiency
- Addressed billing inquiries and clearly explained services and next steps, enhancing patient understanding
- Handled high-volume call traffic (50+ calls daily) using a multi-line phone system
- Maintained confidentiality while handling sensitive information
- Trained new staff on systems, workflows, and service expectations
Support Specialist
ESS Education
Cherry Hill, NJ
10.2022 - 03.2024
- Handled high-volume inquiries via phone, email, and voicemail, ensuring timely support in a call center environment
- Processed service requests for scheduling changes, cancellations, and payroll concerns, enhancing customer satisfaction
- Reviewed information across systems to identify issues and provide accurate resolutions
- Managed multiple systems simultaneously while maintaining efficiency and accuracy
- Worked with team members to meet service goals under pressure, contributing to overall team success
Administrative Support
Asiedu & Associates
Philadelphia, PA
12.2021 - 06.2022
- Managed incoming calls and client inquiries during peak tax season to provide timely assistance and support
- Supported daily office operations, facilitating smooth workflow and task completion
- Scheduled appointments and organized records to streamline office operations
- Prepared emails, correspondence, and internal documents
Patient Financial Counselor
Hahnemann University Hospital
Philadelphia, PA
02.2014 - 04.2016
- Managed and reviewed 150+ cases weekly, ensuring timely documentation and follow-up to enhance patient experience
- Guided patients in understanding financial responsibilities, improving their ability to navigate payment processes
- Assisted with payment arrangements and explained billing processes clearly
- Coordinated with providers and insurance companies to promptly resolve billing and coverage issues
- Initiated prior authorizations and verified coverage
Patient Registrar
Jefferson University Physicians
Philadelphia, PA
10.2011 - 01.2014
- Verified insurance information and processed referrals and authorizations to facilitate patient access to necessary healthcare services
- Maintained accurate demographic and billing records in electronic systems to support efficient billing and patient management
- Registered patients and processed daily visit documentation to ensure smooth check-in experience
- Provided front-line support in a fast-paced environment
Education
Associate of Science -
Rowan College At Burlington County
Mount Laurel, NJ05-2019
Skills
- Patient communication
- Customer relationship management
- Healthcare software
- Service request processing
- Billing support
- Data entry and documentation
- Account analysis
- Problem solving
- Customer inquiry resolution
Timeline
Patient Care Coordinator
Optum
07.2025 - 02.2026
Patient Service Representative
Jefferson Heart Institute
04.2024 - 07.2025
Support Specialist
ESS Education
10.2022 - 03.2024
Administrative Support
Asiedu & Associates
12.2021 - 06.2022
Patient Financial Counselor
Hahnemann University Hospital
02.2014 - 04.2016
Patient Registrar
Jefferson University Physicians
10.2011 - 01.2014
Associate of Science -
Rowan College At Burlington County