Jennifer Lovett
Wellford,SC
Summary
Driven professional with extensive experience at Spartanburg Medical Center, adept in HIPAA Compliance and delivering exceptional customer service. Excelled in patient registration and streamlined processes, enhancing efficiency. Proven track record in fostering teamwork and implementing innovative solutions to meet healthcare standards. Skilled in EMR and multitasking, consistently achieving positive outcomes in fast-paced environments. Dedicated administrative professional well-versed in communication and team building.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Spartanburg Medical Center
08.2018 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Member
Elite Home Day Care
02.2018 - 06.2018
- Supported fellow team members by sharing best practices and collaborating on projects aimed at enhancing overall member experience.
- Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
- Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skills within the role.
- Enhanced patient nutrition by providing timely meal assistance and ensuring proper food intake.
- Assisted patients with daily living activities, promoting independence and dignity.
CNA
Lake Emory Post Acute Care
03.2016 - 02.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Education
High School Diploma -
Chapman High School
Inman, SC05.2007
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Registration and Admissions
- Healthcare systems navigation
- EMR
- Money Handling
- Insurance Billing
Certification
- Licensed CNA - 2016-Present
Timeline
Patient Access Representative
Spartanburg Medical Center
08.2018 - Current
Member
Elite Home Day Care
02.2018 - 06.2018
CNA
Lake Emory Post Acute Care
03.2016 - 02.2018
High School Diploma -
Chapman High School