Jennifer Lovizio
Zephyrhills,FL
Summary
Dynamic Office Manager at Uniquely Yours Interior Designs with proven expertise in optimizing workflows and enhancing productivity. Skilled in negotiations and customer service, I successfully developed efficient filing systems and managed vendor relationships, resulting in significant cost reductions. Committed to fostering teamwork and delivering exceptional results in fast-paced environments.
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 27 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Office Manager
Yours Interior Designs
Tampa, FL
08.2023 - 01.2025
- Managed office activities to maintain smooth workflow and meet deadlines.
- Managed vendor relationships to optimize supply chain processes and reduce costs.
- Developed and implemented filing systems to improve document retrieval efficiency.
- Oversaw scheduling and resource allocation for staff to enhance productivity.
Property Manager
Serenity Coastal LLC
Homestead, PA
06.2020 - 07.2024
- Managed tenant communications, addressing concerns and inquiries to ensure satisfaction.
- Coordinated property maintenance efforts, scheduling repairs and inspections efficiently.
- Conducted regular property inspections, identifying needs for improvements or repairs.
- Assisted in lease administration, preparing documentation and ensuring compliance with regulations.
- Implemented marketing strategies to enhance property visibility and attract prospective tenants.
- Developed relationships with vendors to negotiate service contracts for cost-effective solutions.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Senior Claims Adjuster
USAA
Tampa, FL
11.2001 - 02.2017
- Evaluated complex claims to determine liability and coverage under insurance policies.
- Collaborated with internal teams to improve claims processing efficiency and accuracy.
- Mentored junior adjusters on best practices for claims handling and customer service.
- Streamlined workflows by implementing new technology solutions, enhancing productivity.
- Facilitated negotiations between clients and service providers to expedite claim resolutions.
- Interviewed claimants and witnesses to gather factual information.
- Examined photographs and statements.
- Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis.
- Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout the entire claims process.
Insurance Agent
Cliff Stone Insurance Agency
Tampa, FL
12.1990 - 06.2000
- Developed customized insurance solutions to meet diverse client needs.
- Conducted comprehensive policy reviews to ensure compliance with regulatory standards.
- Provided expert guidance on risk management strategies to clients.
- Mentored junior agents on effective sales techniques and client relationship management.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Education
Associate of Science - Business Management
Hillsborough Community College
Tampa, FLSkills
- Customer service
- Negotiations
- Organizational skills
- Office administration
- Investigative skills
- Teamwork
- Clear oral/written communication
- Data entry
Certification
Quickbooks
Timeline
Office Manager
Yours Interior Designs
08.2023 - 01.2025
Property Manager
Serenity Coastal LLC
06.2020 - 07.2024
Senior Claims Adjuster
USAA
11.2001 - 02.2017
Insurance Agent
Cliff Stone Insurance Agency
12.1990 - 06.2000
Associate of Science - Business Management
Hillsborough Community College