Jennifer Lynn
Clarks Summit,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Learning Trainer
Amazon
Pittston, Pennsylvania
11.2023 - Current
- Utilized learning management systems to track progress and training completion.
- Conducted employee training sessions for process-specific tasks.
- Collaborated with management to align training programs with company goals.
- Managed multiple projects simultaneously while meeting deadlines.
- Evaluated operations to identify training needs and foster effective implementation and communication.
- Assessed participant progress through quizzes, tests, surveys, and other evaluation methods.
- Facilitated classroom instruction by utilizing a variety of teaching methods such as lectures, demonstrations, role playing.
- Provided ongoing support and mentoring to employees throughout their onboarding process.
- Conducted orientations to familiarize new hires with company policies, procedures, and expectations.
FC Associate
Amazon
Pittston, Pennsylvania
04.2022 - 09.2023
- Operated material handling equipment to move products efficiently within the fulfillment center.
- Maintained cleanliness of work area, adhering to health and safety regulations consistently.
- Delivered products, as member of picking team, to next stage of process quickly and accurately and kept customer products flowing and warehouse humming.
- Cross-trained team members on various tasks within the department.
- Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
- Ensured compliance with health and safety regulations in the workplace.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Operated forklift and pallet jack to transport heavy loads.
- Placed products on conveyors for final wrapping and shipment.
Retail Sales Specialist
Pilot Travel Centers
Pittston, Pennsylvania
07.2018 - 03.2021
- Assisted customers with product selections and informed them about promotions.
- Greeted customers, answered questions and provided assistance with purchasing decisions.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Built rapport with customers through friendly conversations about their shopping needs.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Developed strong relationships with customers through excellent customer service skills.
- Advised customers of current promotions and discounts available for purchases.
- Processed customer transactions efficiently using point-of-sale systems.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Maintained accurate records of all transactions for inventory control purposes.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Monitored sales performance against targets set by management team.
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Created displays to promote new products or special offers available in-store.
- Performed inventory checks to identify any shortages or discrepancies in stock levels.
- Assisted in stocking shelves with merchandise and maintaining a neat store appearance.
- Worked with off-site locations to find desired items for customers.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Placed special orders or called other stores to find desired items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Answered questions about current promotions and resolved issues according to store policies.
- Assisted in the preparation and execution of physical inventory counts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
Transcriptionist
Rev
Austin, TX
02.2016 - 06.2018
- Transcribed medical reports from recorded dictation.
- Typed medical dictation of discharge summaries, operative reports, referral letters and follow-up clinic notes from dictating equipment or written draft.
- Utilized knowledge of medical terminology to accurately document information from the audio recordings.
- Reviewed and edited transcripts for clarity and consistency.
- Maintained strict confidentiality of transcribed data according to HIPAA regulations and company policy.
- Maintained confidentiality of sensitive information throughout transcription process.
- Transcribed audio recordings into written documents with high accuracy.
- Researched unfamiliar terms and jargon to ensure accurate representation in transcriptions.
- Managed transcription workflow to meet tight deadlines without compromising quality.
Education
Certified Clinical Medical Assistant - CCMA
Stepful
05.2026 - 08.2026
Career Online High School
Skills
- Employee training
- Classroom instruction
- Compliance adherence
- Customer service
- Team collaboration
- Learning management
- Communication skills
- Problem solving
- Time management
- Professionalism
Timeline
Certified Clinical Medical Assistant - CCMA
Stepful
05.2026 - 08.2026
Learning Trainer
Amazon
11.2023 - Current
FC Associate
Amazon
04.2022 - 09.2023
Retail Sales Specialist
Pilot Travel Centers
07.2018 - 03.2021
Transcriptionist
Rev
02.2016 - 06.2018
Career Online High School