Jennifer Mackey
Roswell,GA
Summary
Reliable individual proudly offering 16 years of experience fostering repeat customers through consistent, professional service. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Restaurant Bar Manager
Standard At Roswell
05.2021 - Current
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
SERVER
Blue Island Oyster Bar
07.2018 - 05.2021
- Contributed to apositive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Representative
HomeAdvisor
11.2018 - 08.2019
- Prospected and built a pipeline for over 400+ existing and new business owners all over the country to generate knowledge of HomeAdvisor as an advertising platform.
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Developed and maintained a comprehensive understanding of products, services and competitors to enhance sales presentations.
- Utilized CRM software to manage customer accounts and track performance metrics.
Bartender, Shift Manager
Crabapple Tavern
01.2015 - 05.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Trained new employees on guest service expectations, safety procedures, proper food handling and restaurant protocols
- Built relationships with customers and created an inviting atmosphere for them to become loyal patrons
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Outside Sales Representative
State Industrial Products
09.2013 - 06.2015
- Established and maintained relationships with clients by providing personalized customer service with regular follow-ups and service calls
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
Education
Bachelor of Science - Business Administration And Management
Georgia Southern University
Statesboro, GA01.2013
Skills
- Customer Relationship Building
- Training and mentoring
- Supervisory Experience
- Organizational ability
- Service-oriented mindset
- Inventory Management
- Restaurant Management
- Payment Processing
- Problem-solving abilities
Timeline
Restaurant Bar Manager
Standard At Roswell
05.2021 - Current
Sales Representative
HomeAdvisor
11.2018 - 08.2019
SERVER
Blue Island Oyster Bar
07.2018 - 05.2021
Bartender, Shift Manager
Crabapple Tavern
01.2015 - 05.2018
Outside Sales Representative
State Industrial Products
09.2013 - 06.2015
Bachelor of Science - Business Administration And Management
Georgia Southern University
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