Malvina Sanchez
Miami,FL
Summary
Accomplished Customer Service Manager with strong bilingual communication skills. Known for exceptional customer service and team collaboration, dedicated to enhancing customer loyalty and resolving inquiries efficiently.
Overview
25
25
years of professional experience
Work History
Customer Service Manager
Metro by T-Mobile
Miami, FL
11.2015 - Current
- Oversaw daily operations, ensuring alignment with company policies and customer expectations.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Cashier
Brothers Produce
Miami, FL
03.2010 - 08.2015
- Assisted in inventory management by restocking shelves and organizing products.
- Resolved customer inquiries and complaints with professionalism and care.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Store Manager
Avon
Miami, FL
05.2001 - 12.2009
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled daily sales records.
- Provided exceptional customer service to enhance shopping experience.
- Trained new cashiers on register operations and customer service protocols.
- Assisted in training new reception staff on customer service protocols and software usage.
- Streamlined communication between clients and team members, improving response times.
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Processed customer orders efficiently, ensuring accurate data entry and timely fulfillment.
Education
High School Diploma -
Coral Gables Senior High School
Miami, FLSkills
- Bilingual
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Timeline
Customer Service Manager
Metro by T-Mobile
11.2015 - Current
Cashier
Brothers Produce
03.2010 - 08.2015
Store Manager
Avon
05.2001 - 12.2009
High School Diploma -
Coral Gables Senior High School