Edwin G. Rodriguez

•Maintain a high-energy, welcoming atmosphere to build strong member relationships and support team performance.

•Ensuring every guest and member receives exceptional service from check-in to check-out.

•To build strong member relationships, support team performance, and uphold our standard of excellence across all interactions.

• Managed store operations and delivered excellent customer service to build customer loyalty and retention.
• Trained and mentored employees to boost individual and team performance.
• Interviewed and trained new employees on how to improve shopping experiences by effectively meeting and greeting customers, providing product information, and responding to customer inquiries and requests.

• Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
• Strengthened client relationships through regular communication and proactive follow-up on inquiries.
• Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.

• Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainers for new Keyholders.
• Motivated staff to meet individual and team goals by assisting customers and upselling products.
• Approved all customer paperwork and reviewed credit requests.
• Communicated regularly with the Store Manager concerning all aspects of sales, customer feedback, and associate performance.