Jennifer Maeda
Gardena,CA
Overview
23
23
years of professional experience
Work History
Customer Service Project Manager
Rapiscan Systems/AS&E
Torrance, CA
03.2022 - Current
- Company Overview: Leading global supplier of security inspection systems
- Provide Customer Experience from Initial contact through equipment management for a diverse customer portfolio including agencies and corporations in Travel, Government, Logistics, and Commercial entities
- Manage roll out and set standards for ongoing specialized projects such as Cyber Security Patching, Industry required Upgrades
- Oversee and facilitate escalations both internal and external, partner with concerned parties towards process improvements when applicable
- Provide analytic reports, operating models, and status reporting to Senior and Executive Management
- Work with Inter-Department Management to improve Customer Experience specific to New Equipment Purchasing, Delivery, and Installation Services by identifying KPI's and creating business modules
- Leading global supplier of security inspection systems
Project Manager, DoD & Government Programs
Rapiscan Systems/AS&E
Torrance, CA
01.2010 - 01.2022
- Project Manager overseeing multiple high profile, high revenue producing Defense and Government contracts located overseas in War Zone countries
- Directed and lead a variety of personnel from Management to Field Service roles in company processes and procedures, providing guidance and development of employees for career growth
- Managed customer expectations and requests as per contract and program requirements
- Oversaw and facilitated escalations both internal and external, partnered with concerned parties towards process improvements when applicable
- Organize, catalog, and maintained classified and unclassified data and documentation, ensuring confidentiality and control of access to personnel files and information
- Department Share Point site Administrator, Travel & Expense Coordinator/Approver, SPOT (military database) Administrator
- Subject Matter Expert (SME) for overall DoD Service program requirements and needs within cross functional departments
- Liaison for all DoD Departmental needs and requirements
- Helped achieve record revenue numbers with invoicing practices and chasing all available revenue streams
- Vendor and Subcontractor Management included procurement of goods and services, Quote/PO issuance, and monitoring deliverables
- Initiated Training Department reorganization by leading development and maintenance of Training Schedule and Calendar to meet the needs of both internal and external customers
- Proactively addressed company needs as related to the support and protocol of employees located in War Zone regions
- Provided analytic reports, operating models, and status reporting to Senior and Executive Management
Account Representative
TSUNEISHI INSURANCE AGENCY
Torrance, CA
01.2008 - 01.2011
- Company Overview: Established and well-respected Japanese American Insurance agency in California
- Provided Personal Customer Service to over 2,000 clients as part of a team of licensed representative
- Previously Licensed for Personal Lines Broker-Agent Insurance for the State of California
- Leveraged planning and scheduling expertise in agency office move, overseeing equipment and personnel relocation
- Liaised with outside vendors and provided office management and technical support to improve organizational efficiencies
- Established and well-respected Japanese American Insurance agency in California
Planning Manager - North America Distribution Centers
QUIKSILVER
Huntington Beach, CA
01.2002 - 01.2008
- Company Overview: Designer and distributor of clothing, accessories and related products for young-minded people driven from a board riding heritage
- Directed a variety of distribution operations, planning and managing the movement of company inventory consisting of over 300,000 SKUs valued at over $500 million
- Integrated structure and process improvements to improve operations and profit margins
- Forged relationships with various consultants and vendors from various industries
- Co-managed organization's first successful implementation of a highly customized Warehouse Management System (WMS), configuring system through enhancements and database application changes to produce positive process improvements
- Selected by Senior Vice-President of Distribution to consult with company's Global Operations management team in Australia and China on distribution and logistics planning
- Successfully integrated Distribution Center methodologies to improve Order Fulfillment and Distribution Operations with newly acquired company acquisitions (DC Shoes - Vista, CA, Kelly Slater's Komunity Project - Huntington Beach, CA)
- Proactively managed Distribution Planning Operations during company's significant growth period in the local and global market, maintaining and engaging with cross-functional teams including Production, Merchandising, Information Technology and Sales
- Oversaw multiple capital projects from $50,000 to $15.0, ensuring timely completion within budget
- Designer and distributor of clothing, accessories and related products for young-minded people driven from a board riding heritage
Timeline
Customer Service Project Manager
Rapiscan Systems/AS&E
03.2022 - Current
Project Manager, DoD & Government Programs
Rapiscan Systems/AS&E
01.2010 - 01.2022
Account Representative
TSUNEISHI INSURANCE AGENCY
01.2008 - 01.2011
Planning Manager - North America Distribution Centers
QUIKSILVER
01.2002 - 01.2008