Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Maitland

Sunrise,FL

Summary

Dynamic Assistant General Manager with a proven track record excelling in staff management and operations. Enhanced customer satisfaction through strategic initiatives and effective training, while maintaining strict inventory control. Skilled in Microsoft applications and ServSafe certified, fostering a motivated team dedicated to exceptional service delivery.

Overview

10
10
years of professional experience

Work History

Assistant General Manager

Legends Tavern And Grille - Sunrise
02.2019 - 08.2025
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Prepared bi-weekly sysco, bread, produce and restaurant depo orders.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Enhanced communication among team members through quarterly meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.

Bartender/Server

Legends Tavern And Grille - Sunrise
11.2015 - 02.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Bartender

Primanti Bros
04.2015 - 10.2019
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.

Education

High School Diploma -

Lloyd C Bird High School
Chester, VA
06-1997

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Toast
  • Microsoft (Word, Excel, Powerpoint, Teams)
  • ServSafe - Management Certified
  • Human resources

Timeline

Assistant General Manager

Legends Tavern And Grille - Sunrise
02.2019 - 08.2025

Bartender/Server

Legends Tavern And Grille - Sunrise
11.2015 - 02.2019

Bartender

Primanti Bros
04.2015 - 10.2019

High School Diploma -

Lloyd C Bird High School

Similar Profiles

CREATE PROFILE