Overview
Work History
Education
Skills
References
Timeline
Generic

Jennifer Maldonado

Miami,FL

Overview

13
13
years of professional experience

Work History

Customer Service Representative

American Consumer Care
10.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Passenger Service Agent

Swissport
02.2022 - Current

Passenger Service Agent

United Airlines
03.2018 - 12.2020

Supervisor

Delaware North
06.2016 - 03.2018

Assistant Manager

Jersey Mikes Subs
07.2015 - 06.2016

Supervisor

Daily Bread
05.2013 - 07.2015

Supervisor

Charley's Grilled Subs
11.2011 - 05.2013

Education

High School -

Instituto Nacional Azarias H Pallais
01.2010

Skills

  • English and Spanish (verbal and writing)
  • Sending Weekly Reports And Profit and Loss
  • Administrative Skills
  • Leadership

References

  • Guadalupe Gaytan, TSA Agent, (786) 427-4217
  • Eamy Fitoria, Lead Costumer Service Agent, (561) 529-1267
  • Camilo Gonzalez, General Manager, (786) 329-2778

Timeline

Customer Service Representative

American Consumer Care
10.2023 - Current

Passenger Service Agent

Swissport
02.2022 - Current

Passenger Service Agent

United Airlines
03.2018 - 12.2020

Supervisor

Delaware North
06.2016 - 03.2018

Assistant Manager

Jersey Mikes Subs
07.2015 - 06.2016

Supervisor

Daily Bread
05.2013 - 07.2015

Supervisor

Charley's Grilled Subs
11.2011 - 05.2013

High School -

Instituto Nacional Azarias H Pallais

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Jennifer Maldonado