Jennifer Maldonado
Miami,FL
Overview
13
13
years of professional experience
Work History
Customer Service Representative
American Consumer Care
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Passenger Service Agent
Swissport
02.2022 - Current
Passenger Service Agent
United Airlines
03.2018 - 12.2020
Supervisor
Delaware North
06.2016 - 03.2018
Assistant Manager
Jersey Mikes Subs
07.2015 - 06.2016
Supervisor
Daily Bread
05.2013 - 07.2015
Supervisor
Charley's Grilled Subs
11.2011 - 05.2013
Education
High School -
Instituto Nacional Azarias H Pallais
01.2010
Skills
- English and Spanish (verbal and writing)
- Sending Weekly Reports And Profit and Loss
- Administrative Skills
- Leadership
References
- Guadalupe Gaytan, TSA Agent, (786) 427-4217
- Eamy Fitoria, Lead Costumer Service Agent, (561) 529-1267
- Camilo Gonzalez, General Manager, (786) 329-2778
Timeline
Customer Service Representative
American Consumer Care
10.2023 - Current
Passenger Service Agent
Swissport
02.2022 - Current
Passenger Service Agent
United Airlines
03.2018 - 12.2020
Supervisor
Delaware North
06.2016 - 03.2018
Assistant Manager
Jersey Mikes Subs
07.2015 - 06.2016
Supervisor
Daily Bread
05.2013 - 07.2015
Supervisor
Charley's Grilled Subs
11.2011 - 05.2013
High School -
Instituto Nacional Azarias H Pallais