Jennifer Malik
San Antonio,TX
Summary
Property Manager versed in all aspects of leasing, marketing, staffing, financial reviews and budgeting.
Overview
32
32
years of professional experience
Work History
Property Manager/Assistant Manager
Westdale Real Estate Investment & Management
San Antonio, TX
09.2021 - Current
- Managed all day-to-day activities involving tenants, subcontractors and property management.
- Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.
- Wrote clear and concise owner's reports based on findings from monthly financial statements.
- Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
- Assisted Property Manager with all aspects of leasing, marketing, maintenance administration and daily operations of the property.
- Collected, documented and monitored all income.
- Implemented lease renewal and resident retention programs.
- Completed bank deposits, account reconciliations and monthly closeout reports.
Independent Contractor
Liveops
Remote
09.2019 - 09.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers in making payments on accounts and setting up payment plans.
- Assessed customer account information to determine current issues and potential solutions.
Property Manager
Westdale Real Estate Investment & Management
San Antonio, TX
09.2006 - 05.2017
- Managed all day-to-day activities involving tenants, subcontractors and property management.
- Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.
- Wrote clear and concise owner's reports based on findings from monthly financial statements.
- Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation.
Assistant Property Manager
Capstone Real Estate Services
San Antonio, TX
09.2000 - 09.2006
- Assisted Property Manager with all aspects of leasing, marketing, maintenance administration and daily operations of the property.
- Collected, documented and monitored all income.
- Assisted with lease-up of new construction apartment homes for two phases.
- Implemented lease renewal and resident retention programs.
- Completed bank deposits, account reconciliations and monthly closeout reports.
Leasing Consultant
Hayman Company
San Antonio, TX
01.1999 - 08.2000
- Greeted, qualified, toured and leased apartment homes to prospective residents.
- Generated all lease contracts.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Implemented outreach marketing plans to generate traffic to the property.
Real Estate Professional
ABC Apartment Locating
San Antonio, TX
10.1998 - 01.1999
- Generated lists of properties that were compatible with potential renters' needs and financial resources.
- Coordinated appointments with prospective renters to showcase apartment homes.
- Assisted clients in leasing apartment homes and relocation services.
Customer Service Sales Representative
Sunbelt Sportswear
San Antonio, TX
07.1993 - 09.1998
- Managed quality communication, customer support and product representation for each client.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Recommended and helped customers select merchandise based on their needs.
- Produced top sales for 5 consecutive years.
Education
Texas Real Estate License
1998
Skills
- Multi-family property management
- Sales and marketing
- Customer service expert
- Team player
- CRM, Yardi and Yieldstar
- New construction
Timeline
Property Manager/Assistant Manager
Westdale Real Estate Investment & Management
09.2021 - Current
Independent Contractor
Liveops
09.2019 - 09.2021
Property Manager
Westdale Real Estate Investment & Management
09.2006 - 05.2017
Assistant Property Manager
Capstone Real Estate Services
09.2000 - 09.2006
Leasing Consultant
Hayman Company
01.1999 - 08.2000
Real Estate Professional
ABC Apartment Locating
10.1998 - 01.1999
Customer Service Sales Representative
Sunbelt Sportswear
07.1993 - 09.1998