Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

JENNIFER MANGUS

Las Vegas

Summary

Proactive team contributor skilled in efficiently addressing and resolving a high volume of customer inquiries

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Elevance
10.2024 - 04.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed multiple tasks efficiently in fast-paced environment, ensuring timely responses to customer needs.
  • Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
  • Documented customer interactions accurately in CRM system for streamlined follow-up and reporting.

Customer Service

Enova International
07.2023 - 10.2024
  • Managed high volume of incoming calls and emails promptly and courteously.
  • Resolved customer inquiries and escalated issues efficiently.
  • Provided exceptional customer service and maintained high customer satisfaction.
  • Handled customer complaints and concerns with professionalism.
  • Collaborated with team members to ensure seamless customer experiences.
  • Maintained accurate records of customer interactions and transactions.
  • Achieved targets for customer retention and loyalty.

Front Office Receptionist

Sunrise Children Wlc
10.2021 - 10.2022
  • Managed front desk operations in a fast-paced office environment.
  • Greeted and assisted visitors, clients, and employees with professionalism and courtesy.
  • Handled incoming calls, emails, and correspondence efficiently and effectively.
  • Scheduled appointments, meetings, and conference rooms for staff and clients.
  • Maintained office supplies and inventory to ensure smooth daily operations.
  • Performed administrative tasks such as data entry, filing, and organizing documents.
  • Collaborated with team members to coordinate office events and special projects.
  • Demonstrated strong communication and interpersonal skills in all interactions.

Education

Bachelors - Business Administration

Southern New Hampshire University
Manchester, NH
01.2024

CNA certification - undefined

cloud county community college
01.2009

Diploma - undefined

Bonanza High school
Las Vegas
01.2006

Skills

  • Communication skills
  • Problem solving
  • Empathy and patience
  • Multi-tasking ability
  • Adaptability and flexibility
  • Attention to detail
  • Conflict resolution strategies
  • Time management techniques
  • Team collaboration

LANGUAGES

English — Native

Timeline

Customer Service Representative

Elevance
10.2024 - 04.2025

Customer Service

Enova International
07.2023 - 10.2024

Front Office Receptionist

Sunrise Children Wlc
10.2021 - 10.2022

Bachelors - Business Administration

Southern New Hampshire University

CNA certification - undefined

cloud county community college

Diploma - undefined

Bonanza High school

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