JENNIFER MANGUS
Las Vegas
Summary
Proactive team contributor skilled in efficiently addressing and resolving a high volume of customer inquiries
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Elevance
10.2024 - 04.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed multiple tasks efficiently in fast-paced environment, ensuring timely responses to customer needs.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Documented customer interactions accurately in CRM system for streamlined follow-up and reporting.
Customer Service
Enova International
07.2023 - 10.2024
- Managed high volume of incoming calls and emails promptly and courteously.
- Resolved customer inquiries and escalated issues efficiently.
- Provided exceptional customer service and maintained high customer satisfaction.
- Handled customer complaints and concerns with professionalism.
- Collaborated with team members to ensure seamless customer experiences.
- Maintained accurate records of customer interactions and transactions.
- Achieved targets for customer retention and loyalty.
Front Office Receptionist
Sunrise Children Wlc
10.2021 - 10.2022
- Managed front desk operations in a fast-paced office environment.
- Greeted and assisted visitors, clients, and employees with professionalism and courtesy.
- Handled incoming calls, emails, and correspondence efficiently and effectively.
- Scheduled appointments, meetings, and conference rooms for staff and clients.
- Maintained office supplies and inventory to ensure smooth daily operations.
- Performed administrative tasks such as data entry, filing, and organizing documents.
- Collaborated with team members to coordinate office events and special projects.
- Demonstrated strong communication and interpersonal skills in all interactions.
Education
Bachelors - Business Administration
Southern New Hampshire University
Manchester, NH01.2024
CNA certification - undefined
cloud county community college
01.2009
Diploma - undefined
Bonanza High school
Las Vegas01.2006
Skills
- Communication skills
- Problem solving
- Empathy and patience
- Multi-tasking ability
- Adaptability and flexibility
- Attention to detail
- Conflict resolution strategies
- Time management techniques
- Team collaboration
LANGUAGES
English — Native
Timeline
Customer Service Representative
Elevance
10.2024 - 04.2025
Customer Service
Enova International
07.2023 - 10.2024
Front Office Receptionist
Sunrise Children Wlc
10.2021 - 10.2022
Bachelors - Business Administration
Southern New Hampshire University
CNA certification - undefined
cloud county community college
Diploma - undefined
Bonanza High school