Jennifer Mansell
Marietta,GA
Summary
Over 35 years' experience with customers and organizations from Entrepreneur to the corporate office. Expertise in organizational development. A result-oriented leader with exceptional interpersonal skills, complex problem-solving skills, and a proven record in client retention. Expertise in sales, marketing, finance, customer service, and team building.
Overview
29
29
years of professional experience
Work History
Licensed Real Estate Specialist
Berkshire Hathaway HomeServices Of Georgia
Roswell, GA
10.2013 - Current
- Includes selling, leasing, and marketing residential real estate as it pertains to new and re-sale residential homes and land
- Includes managing advertising, marketing, lead tracking, and negotiating contracts
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Designed and staged homes for optimum showings and photography.
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
Licensed Real Estate Specialist/Managing Broker
Crye-Leike Realtors
Woodstock, Georgia
10.2006 - 10.2013
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in team-building activities to enhance working relationships.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Developed software content, study aids, and handouts for industry professionals. Instructor for CE credit in Real Estate.
Residential Real Estate Specialist
Harry Norman, Realtors
Roswell, GA
03.1998 - 10.2006
- Communicated with clients to understand property needs and preferences.
- Generated leads for sales and rental properties through cold calls and referrals.
- Compared recently sold area properties to determine competitive market prices.
- Advised and informed prospective clients on current market activities and conditions.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue. Averaged 20 - 25 sales per year.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
Southeast Regional Client Service Administrator
Automatic Data Processing, Inc, ADP Credit Corporation
Atlanta, GA
05.1995 - 01.1998
- Responsibilities included program management; sales force coordination; client serving; Finance contract execution; and credit approval in Central America and United States for Hardware and Software POS for Car Dealerships.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Assisted with month-end closing processes and verified journal entries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared accurate and meaningful reports on ad hoc basis for senior management.
- Attaining and retaining number one status of all domestic region dollar value of leases; multiple client service awards; and achievement of highest market share exceeding performance expectations greater than 20%.
Customer Advocate
Melita International
Norcross, GA
06.1993 - 05.1995
- Responsibilities included resolution of escalated domestic and international customer issues; execution and analysis of annual global customer satisfaction surveys; implementation of ‘trouble client' modeling and identification program; customer database development, maintenance and reporting; planning and Organization of internal awareness and client serving programs maintenance and development of client references; composition of potential customer technology Demonstrations and client visits; creation of supportive marketing programs including Trade shows and industry seminars; field test program management; IVAR program Maintenance and seminars; and program development and management of user conferences
Education
Salesperson And Associate Broker - Real Estate
Capitus Real Estate Learning Center
Atlanta, GASome College (No Degree) - Business
University of Georgia
Athens, GASkills
- Excellent people skills
- Sales expertise
- Multi-tasking strength
- Problem-solving skills
- Client Service
- Verbal and written communication
- Contract Management
- Attention to Detail
Accomplishments
Employee of the Year
Largest Regional Gross Profit
Multiple Client Service Awards
Rookie of the Year
Senior Marketing Consultant
Accredited Relocation Specialist
Georgia Real Estate Salesperson License
Georgia Real Estate Associate Broker License
Lifetime Million Dollar Club Award
Successfully Implemented a process to increase the bottom line which benefited Internal Client
Agent Mentor assigned by Broker to train new Sales Agents
Timeline
Licensed Real Estate Specialist
Berkshire Hathaway HomeServices Of Georgia
10.2013 - Current
Licensed Real Estate Specialist/Managing Broker
Crye-Leike Realtors
10.2006 - 10.2013
Residential Real Estate Specialist
Harry Norman, Realtors
03.1998 - 10.2006
Southeast Regional Client Service Administrator
Automatic Data Processing, Inc, ADP Credit Corporation
05.1995 - 01.1998
Customer Advocate
Melita International
06.1993 - 05.1995
Salesperson And Associate Broker - Real Estate
Capitus Real Estate Learning Center
Some College (No Degree) - Business
University of Georgia
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