Jennifer Mansell
Marietta,GA
Summary
Over 38 years' experience with customers and organizations from Entrepreneur to the corporate office. Expertise in organizational development. A result-oriented leader with exceptional interpersonal skills, complex problem-solving skills, and a proven record in client retention. Expertise in sales, marketing, finance, customer service, and team building.
Overview
32
32
years of professional experience
Work History
Licensed Real Estate Specialist
Berkshire Hathaway HomeServices Of Georgia
10.2013 - Current
- Includes selling, leasing, and marketing residential real estate as it pertains to new and re-sale residential homes and land
- Includes managing advertising, marketing, lead tracking, and negotiating contracts
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Designed and staged homes for optimum showings and photography.
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
Sales Support/Portfolio Administrator
Envirospark Energy Solutions Inc.
10.2022 - Current
- Resolved complex client inquiries regarding account transactions or holdings promptly and professionally, maintaining high levels of customer satisfaction.
- Participated in client meetings as a subject matter expert on portfolio administration topics, enhancing customer trust in our team''s expertise.
- Evaluated existing portfolio management processes to identify areas for improvement and implement changes that increased overall efficiency.
- Docusign Company Administrator
Trade Show Coordinator
Envirospark Energy Solutions
10.2022 - 02.2023
- Managed administrative logistics of events planning, event booking and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
- Generated client retention by accurately organizing and executing multi family trade shows and events.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Licensed Real Estate Specialist/Managing Broker
Crye-Leike Realtors
10.2006 - 10.2013
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in team-building activities to enhance working relationships. Active in recruiting new agents.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Developed software content, study aids, and handouts for industry professionals. Instructor for CE credit in Real Estate.
- Coordinated rental agreements for properties, keeping occupancy high and helping renters find suitable spaces.
- Appraised property values and assessed buyer income to determine feasibility of offer success.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Residential Real Estate Specialist
Harry Norman, Realtors
03.1998 - 10.2006
- Communicated with clients to understand property needs and preferences.
- Generated leads for sales and rental properties through cold calls and referrals.
- Compared recently sold area properties to determine competitive market prices.
- Advised and informed prospective clients on current market activities and conditions.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue. Averaged 20 - 25 sales per year.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
Customer Advocate
Melita International
06.1993 - 05.1995
- Responsibilities included resolution of escalated domestic and international customer issues; execution and analysis of annual global customer satisfaction surveys; implementation of ‘trouble client' modeling and identification program; customer database development, maintenance and reporting; planning and Organization of internal awareness and client serving programs maintenance and development of client references; composition of potential customer technology Demonstrations and client visits; creation of supportive marketing programs including Trade shows and industry seminars; field test program management; IVAR program Maintenance and seminars; and program development and management of user conferences
Southeast Regional Client Service Administrator
Automatic Data Processing, Inc, ADP Credit Corporation
05.1995 - 01.1998
- Responsibilities included program management; sales force coordination; client serving; Finance contract execution; and credit approval in Central America and United States for Hardware and Software POS for Car Dealerships.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Assisted with month-end closing processes and verified journal entries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared accurate and meaningful reports on ad hoc basis for senior management.
- Attaining and retaining number one status of all domestic region dollar value of leases; multiple client service awards; and achievement of highest market share exceeding performance expectations greater than 20%.
Education
Salesperson And Associate Broker - Real Estate
Some College (No Degree) - Business
Skills
- Effective Communication Abilities
- Sales Acumen
- Proficient in Simultaneous Tasks
- Critical Thinking Skills
- Client Relationship Management
- Meticulous Attention
- Clear Written Communication
- Expertise in Zip Forms Plus and Docusign
- Google Workspace Competency
- Proficient in CRM Software
- Portfolio management
- Marketing
Accomplishments
Rookie of the Year
Senior Marketing Consultant
Accredited Relocation Specialist
Georgia Real Estate Associate Broker License
Lifetime Million Dollar Club Award
Continuing Education Trainer
Agent Mentor assigned by Broker
Employee of the Year
Largest Regional Gross Profit
Multiple Client Service Awards
Timeline
Sales Support/Portfolio Administrator - Envirospark Energy Solutions Inc.
10.2022 - Current
Trade Show Coordinator - Envirospark Energy Solutions
10.2022 - 02.2023
Licensed Real Estate Specialist - Berkshire Hathaway HomeServices Of Georgia
10.2013 - Current
Licensed Real Estate Specialist/Managing Broker - Crye-Leike Realtors
10.2006 - 10.2013
Residential Real Estate Specialist - Harry Norman, Realtors
03.1998 - 10.2006
Southeast Regional Client Service Administrator - Automatic Data Processing, Inc, ADP Credit Corporation
05.1995 - 01.1998
Customer Advocate - Melita International
06.1993 - 05.1995
Capitus Real Estate Learning Center - Salesperson And Associate Broker, Real Estate
University of Georgia - Some College (No Degree), Business
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