Jennifer Marsh
Overview
9
9
years of professional experience
Work History
Independent Contractor
Instacart and Walmart spark
Lake Jackson, USA
11.2024 - 12.2025
- Managed shopping, order verification, and deliveries, ensuring high customer satisfaction.
- Planned delivery routes to meet deadlines and enhance overall service efficiency.
- Maintained professionalism and attention to detail in independently handling customer orders.
- Delivered grocery and retail orders accurately and on time for Walmart, Kroger, and H-E-B customers.
Shift Leader
Nothing Bundt Cakes
Lake Jackson, USA
12.2022 - 07.2023
- Delivered exceptional guest service and assisted team leadership during opening and closing shifts, maintained brand standards, managed inventory, and created a welcoming atmosphere within the bakery.
- Supervised daily operations and ensured smooth workflow in cake production.
- Trained and mentored team members on baking techniques and customer service.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Supported bakery manager to ensure production of high-quality cakes, contributing to customer satisfaction and product excellence.
Back Room Stocker/ CAP Team 2 Associate
Walmart
Lake Jackson, USA
06.2021 - 10.2022
- Provided customer assistance by helping shoppers locate, select, and retrieve merchandise while delivering excellent customer service.
- Executed inventory restocking by accurately following pick sheets and procedures to ensure timely product availability.
- Utilized inventory management systems to complete bin audits and support accurate inventory control.
- Streamlined storage and transport processes by preparing, stacking, organizing, and palletizing merchandise for optimal efficiency.
- Safely operated manual and electric pallet jacks to move inventory between staging, storage, and sales floor areas.
- Maintained cleanliness and organization of the backroom in compliance with company standards and safety policies.
Team Member/Dinner Director
Chick-fil-A Heartland Mall
Early, USA
05.2019 - 11.2021
- Progressed to Team Manager, leading Front of House operations, coordinating shifts, supervising team, and managing catering sales/orders.
- Delivered exceptional customer service through greeting guests, processing transactions, and sharing in-depth menu knowledge.
- Enhanced customer experience by advocating for menu items, increasing sales opportunities., enhancing sales and elevating customer satisfaction.
- Operated cash registers and POS systems, handled cash and mobile payments, and balanced registers at shift end.
- Assisted with training new team members on company procedures and safety standards.
- Maintained cleanliness, stocked supplies, and supported efficient daily operations.
Front of House Shift Manager
Chick-fil-A Brownwood
Brownwood, USA
11.2020 - 03.2021
- Resolved customer complaints, managed daily and weekly goals, organized shifts, coordinated staffing needs, and executed catering orders to meet customer expectations.
- Supervised team member shifts, managed daily cash responsibilities, and oversaw inventory needs to ensure smooth operations.
- Managed day-to-day restaurant systems, engaging with and resolving customer concerns and issues.
- Trained and mentored new team members on customer service standards.
Cashier
Show Cones
Brownwood, USA
03.2018 - 04.2019
- Operated cash registers and processed cash and credit card payments, ensuring accurate transactions and receipts.
- Assisted with inventory tracking and stocking, organizing merchandise to optimize sales potential and store layout.
- Maintained clean, organized work areas and performed daily recovery tasks to enhance overall store presentation.
Front Desk Receptionist
Brownwood Regional Medical Center, Walker Cancer Center
Brownwood, USA
02.2017 - 08.2017
- Delivered front desk and administrative support by greeting guests, managing check-ins, answering phones, and coordinating customer requests to enhance guest experience.
- Managed reservation records, scheduled appointments, processed deliveries, and collaborated with staff to resolve room and facility issues, ensuring guest satisfaction.
- Ensured cleanliness and organization of front office, facilitating smooth operations and a welcoming environment.
Education
CF Brewer High School
Skills
- Order verification
- Route planning
- Inventory management
- Customer support
- Customer service
- Team leadership
- Cash handling
- Attention to detail
- POS system operations
- Taking orders
- Food safety compliance
Timeline
Independent Contractor
Instacart and Walmart spark
11.2024 - 12.2025
Shift Leader
Nothing Bundt Cakes
12.2022 - 07.2023
Back Room Stocker/ CAP Team 2 Associate
Walmart
06.2021 - 10.2022
Front of House Shift Manager
Chick-fil-A Brownwood
11.2020 - 03.2021
Team Member/Dinner Director
Chick-fil-A Heartland Mall
05.2019 - 11.2021
Cashier
Show Cones
03.2018 - 04.2019
Front Desk Receptionist
Brownwood Regional Medical Center, Walker Cancer Center
02.2017 - 08.2017
CF Brewer High School