Jennifer Martinez
2418 Poates Drive Richmond,VA
Summary
Experienced and adaptable team leader with stellar work history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Leasing Consultant
General Services Corporation, GSC
Richmond, VA
06.2021 - Current
- Collected hundreds of monthly rent payments and other fees, always properly recording and processing money, while maintaining high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Greeted clients, showed apartments, and prepared leases.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
Restaurant Bar Manager
El Patron Mexican Restaurant
Chesterfield, VA
04.2020 - 06.2021
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Decreased waste, following strict recipes and drink measurement protocol.
Front Desk Receptionist
Comfort Inn And Suites
Watford City, ND
03.2019 - 01.2020
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Server
El Patron Mexican Restaurant
Chesterfield , VA
02.2017 - 02.2019
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Host
Olive Garden
Richmond, VA
08.2016 - 02.2017
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
Education
High School Diploma -
John Randolph Tucker High School
Richmond, VA 09.2014 -
CNA -
Virginia School For Nurse Aides
Richmond, VA 07.2020 -
Skills
Customer serviceFlexible & AdaptableTime managementFluently speaks Spanish
Relationship building and retention
Timeline
Leasing Consultant
General Services Corporation, GSC
06.2021 - Current
CNA -
Virginia School For Nurse Aides
07.2020 -
Restaurant Bar Manager
El Patron Mexican Restaurant
04.2020 - 06.2021
Front Desk Receptionist
Comfort Inn And Suites
03.2019 - 01.2020
Server
El Patron Mexican Restaurant
02.2017 - 02.2019
Host
Olive Garden
08.2016 - 02.2017
High School Diploma -
John Randolph Tucker High School
09.2014 -