Jennifer Martinez
Santa Ana,CA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Receptionist
Number 1 Insurance
Huntington Beach, CA
07.2024 - Current
- Greeted incoming clients and provided knowledge assistance.
- Answered phone promptly and directed incoming calls to correct agents.
- Handled cash transactions and maintained payments records accurately.
- Performed clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed phone calls, emails, and walk-in clients daily.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
Office Assistant
Psychological Assessment Services
Santa Ana
06.2023 - 06.2024
- Processed incoming and outgoing mail and packages.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Promptly addressed inquiries and concerns via phone and email.
- Processed invoices and payments.
- Expedited document processing with accurate data entry and timely filing.
- Efficiently handled incoming mail, phone calls, and visitor inquiries.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Crew Member
McDonald's
Santa Ana
08.2020 - 02.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted other team members to achieve restaurant goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize aisles.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Brewed coffee and tea and changed out drink station.
Education
Valley High School
Santa Ana, CA06.2021
Skills
- Organization skills
- Telephone skills
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Number 1 Insurance
07.2024 - Current
Office Assistant
Psychological Assessment Services
06.2023 - 06.2024
Crew Member
McDonald's
08.2020 - 02.2023
Valley High School