Jennifer Mastin
Sanford,FL
Summary
Affordable Housing Property Manager / Community Director with over 20 years of multifamily experience, including leadership of LIHTC, Bond, and Tax Credit communities of 352+ units. Trusted senior leader with expertise in compliance, staff training, troubled-asset turnaround, financial oversight, and resident relations. Selected to train new Community Directors and stabilize underperforming properties, driving improved occupancy, compliance, and operational performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Receptionist
Koop Family Physical Therapy
Toledo, OH
- Managed front-desk operations, scheduling, and client communications.
- Implemented organizational systems to improve efficiency and service quality.
Lead Teacher
Kids R Kids Learning Center
Oviedo, FL
- Planned and implemented curriculum promoting teamwork, social-emotional growth, and communication skills.
- Fostered academic and social development of children in care.
Community Director / Property Manager
Highmark Residential
Florida
01.2016 - Current
- Lead operations for large-scale affordable housing communities (352+ units), ensuring compliance with LIHTC, Bond, and Fair Housing regulations.
- Train and onboard new Community Directors, providing guidance on compliance, operations, leasing, and company policies.
- Assigned to troubled assets to stabilize operations, improve audit results, increase occupancy, and strengthen resident relations.
- Develop and execute corrective action plans to address compliance and operational deficiencies.
- Oversee leasing, marketing, resident relations, and administrative functions.
- Supervise, train, and mentor on-site teams, driving accountability and performance improvement.
- Monitor accounts receivable, collections, and delinquency trends to meet financial goals.
- Manage move-in/move-out processes, unit inspections, and turnover coordination.
- Resolve escalated resident concerns while maintaining regulatory compliance.
- Collaborate with regional leadership on occupancy, NOI, and asset performance.
- Utilize Yardi, BlueMoon, Knock, and Rent Café for compliance tracking, reporting, and leasing operations.
Assistant Property Manager
The Wilson Company / Pinnacle Management
Sanford, FL
01.2014 - 01.2016
- Supported operations for a 300+ unit LIHTC/Bond community.
- Processed resident certifications, applications, and verifications in compliance with program requirements.
- Conducted move-out inspections and prepared work orders for unit turnovers.
- Tracked accounts receivable and supported rent collection efforts.
- Assisted with leasing, prospect follow-up, and Fair Housing–compliant marketing.
Leasing Consultant
The Wilson Company – Windchase Apartments
Sanford, FL
01.2009 - 01.2014
- Achieved leasing goals while delivering consistent, high-quality customer service.
- Processed applications, leases, and resident documentation accurately.
- Supported marketing efforts and resident retention initiatives.
Marketing Associate / Associate Community Manager
United Dominion Realty Trust – Altamira Place Apartments
Altamonte Springs, FL
01.2001 - 01.2008
- Supported leasing, marketing, and resident relations for a multifamily community.
- Maintained accurate financial, leasing, and resident records.
- Assisted with day-to-day community operations and administrative functions.
- Progressed into Associate Community Manager, supporting management oversight and operations.
Education
High School Diploma -
University High School
Orlando, FL05-2000
Skills
- Affordable Housing Management (LIHTC / Bond / Tax Credit)
- Property & Community Operations
- Compliance Oversight & File Audits
- Troubled Asset Stabilization
- Leasing, Marketing & Occupancy Recovery
- Accounts Receivable, Collections & Delinquency Control
- Budgeting & Financial Performance
- Staff Training, Leadership & Mentorship
- Fair Housing & Regulatory Compliance
- Resident Relations & Conflict Resolution
- Yardi OneSite BlueMoon Knock Rent Café Microsoft Office Suite
Certification
- LIHTC / Affordable Housing Compliance (if applicable)
- Fair Housing Training
Timeline
Community Director / Property Manager
Highmark Residential
01.2016 - Current
Assistant Property Manager
The Wilson Company / Pinnacle Management
01.2014 - 01.2016
Leasing Consultant
The Wilson Company – Windchase Apartments
01.2009 - 01.2014
Marketing Associate / Associate Community Manager
United Dominion Realty Trust – Altamira Place Apartments
01.2001 - 01.2008
Receptionist
Koop Family Physical Therapy
Lead Teacher
Kids R Kids Learning Center
High School Diploma -
University High School