Amy Aguilar
Assistant property manager
Austin,US
Summary
As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance. As a accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.I pride myself by being organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Nexus
Austin
01.2023 - Current
- Processed security deposit refunds.
- Showed apartments to potential tenants and answered questions regarding community.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Posted policies and rules in common areas for tenant review.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Attended staff meetings and took extensive notes to share with property manager.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
Leasing Manager
Cushman & Wakefield
Dallas, TX
03.2022 - 12.2023
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Collected, completed, and processed lease applications.
- Created and submitted daily reports on leasing activities.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Created, coordinated, and engaged in marketing campaigns.
- Established key relationships with potential leasers and renters.
Leasing Manager
Devonshire Real Estate
Dallas, TX
08.2019 - 01.2022
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Created and submitted daily reports on leasing activities.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Collected, completed, and processed lease applications.
Administrative Office Manager
Stone City Dallas
Dallas, United States
01.2016 - 02.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Designed office space and worked with construction and utility contractors.
- Created new employee handbook, IT policies and disaster recovery procedures.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Negotiated and executed contracts on behalf of department.
Education
Ged - Basic
Lubbock High School
Lubbock, TXSkills
- Lease Agreement
- Sales Agreement
- Bond Applications
- Schedule Move -ins and Move- outs
- Tax Credit /Affordable Housing
- Screening
- Communication
- Leadership
- Bookkeeping
- QuickBooks
- Accounting
- Organizational skills
- Time management
- Landlord-tenant law
- LIHTC
- Assistant Manager Experience
- Operations Management
- Recruiting and interviewing
- Employee Scheduling
- Task Delegation
- Employee Performance Evaluations
- Business Administration
- Performance reviewing
- Contract Management
- Compliance understanding
- Project management abilities
- Promotional planning
- Staff Development
- Sales Reporting
- Staff Supervision
- Customer Relationship Management (CRM)
- Customer rapport
- Financial Management
- Money Handling
- Recruitment and hiring
- Budgeting and finance
- Google Drive
- Business Development
Certification
- Certified Property Manager
- Food Handler Certification
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Nexus
01.2023 - Current
Leasing Manager
Cushman & Wakefield
03.2022 - 12.2023
Leasing Manager
Devonshire Real Estate
08.2019 - 01.2022
Administrative Office Manager
Stone City Dallas
01.2016 - 02.2019
Ged - Basic
Lubbock High School
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancement401k matchStock Options / Equity / Profit SharingPersonal development programsWork-life balanceCompany CulturePaid time offQuote
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran