Ashley Carrera
Austin,Texas
Summary
Assistant Property management professional with expertise in tenant relations, office management, and maintenance coordination. Proven ability to balance tenant rights with business objectives to meet financial targets. Strong interpersonal, communication, and leadership skills enhance team collaboration and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mox
Austin, TX
01.2025 - Current
- Managed daily operations of residential properties with attention to tenant needs.
- Maintained accurate records of tenant communications and property-related documents.
- Supported budgeting efforts by tracking expenses and providing financial reports.
- Collaborated with vendors to oversee property maintenance and improvement projects.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
Leasing Consultant
Mox
Austin , TX
03.2024 - 12.2024
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Temporary Leasing Professional
InterSolutions
Austin, TX
06.2023 - 09.2024
- Answered calls in a timely manor and assisted prospects with any questions they might have.
- Called tenants for delinquency, or any pending balance they had.
- Follow up with prospects and schedule tours.
Leasing Professional
Clear Property Management
Austin, TX
10.2023 - 03.2024
- Assisted prospective tenants in locating available rental units that met their criteria.
- Organized and conducted weekly apartment tours for prospective tenants.
- Created detailed records of all leasing activity including tenant leases, renewals, move-ins and move-outs, rent increases.
- Processed applications from prospective tenants including conducting credit checks and verifying references.
- Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
- Ensured all rent payments were received on time by following up with delinquent renters when necessary.
- Maintained accurate financial records related to rental income, deposits, expenses.
- Provided ongoing customer service support to existing tenants regarding maintenance requests or other issues.
- Contacted and followed up with tenants on renewal notices.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Received rent payments and tracked transactions in accounting software.
Education
Real Estate Certificate - Real Estate
Austin Community College
Austin, TX12.2022
High School Diploma -
Lbj High School
Austin, TX05.2021
Associate of Applied Science - Real Estate Brokerage
Austin Community College
Austin, TX05-2024
Skills
- POS Systems
- Payment Processing
- Customer Assistance
- Customer Service
- Guest Engagement
- Team Player
- Good Time Management
- Bilingual (English & Spanish)
- Application processing
- Relationship Building
- Lease Renewals
- Leasing and sales
- Phone and Email Etiquette
- Property Tours
- Yardi Voyager
- Anyone Home
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Certification
- Certified 10-OSHA, - 2021
- CPR Certification
Timeline
Assistant Manager
Mox
01.2025 - Current
Leasing Consultant
Mox
03.2024 - 12.2024
Leasing Professional
Clear Property Management
10.2023 - 03.2024
Temporary Leasing Professional
InterSolutions
06.2023 - 09.2024
Real Estate Certificate - Real Estate
Austin Community College
High School Diploma -
Lbj High School
Associate of Applied Science - Real Estate Brokerage
Austin Community College
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