Jennifer Mastrolonardo
Paralegal Customer Service
Thousand Oaks,CA
Summary
Dynamic Legal Assistant / Customer Service Representative, offers proactive, problem solving skills, highly organized, attention to detail case manager, legal research, drafting and negotiator. Highly motivated, independent worker with excellent communication and analytical skills.
Overview
20
20
years of professional experience
Work History
Customer Service Sales Representative
FedEx Office And Ship
11.2021 - Current
- Interact with customers utilizing company best practices offering pricing, product information, and solutions resulting in increased sales productivity and volume
- Collaborate with teams from multiple locations, troubleshoot problems and find resolutions, and design print products to promote any business
- Logged customer data into OTP and PPA systems to foster strong account management and rapport
- Ship between 500-1000 packages daily Stateside and International
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
PARALEGAL/CSR, Sales
Cagley And Associates Insurance
01.2015 - 08.2020
- Provide responsive, reliable, customer service, and agency support, for 600 clients and 3 agents explain products and services for property and casualty insurance, verify eligibility, collect, construct, and transcribe data to worksheets, and enter into Agency-pro
- Notify insurance agent and accounting department of policy cancellations, add-on vehicles to policy, produce certificates of insurance modify, update, and process existing policies and claims
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Monitored changes in laws, and regulations, to keep compliant with requirements.
INTELLECTUAL PROPERTY PARALEGAL
Harmon INT. (Pride staff)
06.2018 - 12.2018
- Facilitated successful trademark registrations by conducting clearance searches and locate identification of counterfeit goods across online platforms
- Prepared detailed infringement analyses by comparing claims of issued patents against potentially infringing products or services.
- Skilled at working independently and collaboratively in a team environment
- Demonstrated strong organizational and time management skills while managing multiple projects.
PARALEGAL-NOTARY PUBLIC
B of A (Randstad)
10.2013 - 02.2015
- Verify chain of title before foreclosure process, execute and Notarize over 70,000 mortgage loan documents, removing Mortgage Electronic Registration System (MERS) from title and putting back name Bank of America
- Advanced use of banking software and programs; AS400, Share-point, and Drop-box
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Drafted and executed notarial affidavits in accordance with applicable laws.
LITIGATION SPECIALIST
Bank of America (DISYS)
08.2012 - 09.2013
- Case management for 500 litigated foreclosures, secured outside counsel to represent Bank's interest in foreclosed property, maintained calendars, prepared case summaries, drafted legal correspondence, and documents, and ensured cases moved to trial
- Audit and analyze code violations and rectify issues, prepare work orders, and invoices for payment, negotiate fees and services, and recognize potential issues finding solutions using a proactive approach.
- Facilitated efficient document production by creating comprehensive electronic databases of relevant materials for easy access by legal team members.
- Organized evidence, exhibits, motions, and subpoenas to support cases and prepare for trial.
PARALEGAL
Community Action of Ventura
07.2004 - 10.2009
- Educated indigent individuals and families on legal rights and prepared litigants for self-representation in court
- Draft legal documents for Civil Court, Family Law, Guardianship, TRO, Landlord-Tenant disputes, Personal Injury, Employment, and SSI/SDI
- Invited Lecturer at Simi Valley Teen Pregnancy Center
- Legal research through Westlaw, and Lexis Nexis, draft Judicial Council forms
- Represent clients for Homeless Court, collaboratively to find resolutions
- Conducted detailed client intakes, developed a database to collect demographics, for submittal to City officials for CSGB Grant proposals
Education
TECHNICAL
A.S. Business Administration - Completed Coursework Towards Degree
MOORPARK COMMUNITY COLLEGE
Moorpark, CA02.2009
Paralegal Certificate -
OXNARD COMMUNITY COLLEGE
Oxnard, CA06.2005
Skills
- Competent Technical Knowledge
- Case Management
- Business Development
- Communication Skills
- Quality Assurance
- Contract Negotiations
- Customer Service
- Legal Research and Drafting
- Analytical Problem Solver
- Data Management
- Business growth and retention
- Payment Processing
Additional Information
Summer 2022 Camp Host Reservation Specialist Black Meadow Landing, Parker Dam, CA.
Timeline
Customer Service Sales Representative
FedEx Office And Ship
11.2021 - Current
INTELLECTUAL PROPERTY PARALEGAL
Harmon INT. (Pride staff)
06.2018 - 12.2018
PARALEGAL/CSR, Sales
Cagley And Associates Insurance
01.2015 - 08.2020
PARALEGAL-NOTARY PUBLIC
B of A (Randstad)
10.2013 - 02.2015
LITIGATION SPECIALIST
Bank of America (DISYS)
08.2012 - 09.2013
PARALEGAL
Community Action of Ventura
07.2004 - 10.2009
TECHNICAL
A.S. Business Administration - Completed Coursework Towards Degree
MOORPARK COMMUNITY COLLEGE
Paralegal Certificate -
OXNARD COMMUNITY COLLEGE
Personal Information
Title: LEGAL ASSISTANT
Awards
Dean Honor List
Extracurricular Activities
Court Appointed Special Advocate (CASA) Self Help Center Superior Court of CA
Personal Information
Title: PARALEGAL/LEGAL ASSISTANT
CUSTOMER SERVICE REPRESENTITIVE
Awards
Dean Honor List
Extracurricular Service
Court Appointed Special Advocate (CASA)
Volunteer Self Help Center Superior Court of CA County of Ventura