MarcAnthony Cardona-Murray
Clermont,FL
Summary
Customer service sales representative with a strong history of success in upselling and communication. Utilized extensive product knowledge to boost customer satisfaction and effectively resolve issues, leading to increased sales opportunities. Proficient in record management and team collaboration, ensuring a smooth customer experience.
Overview
1
1
year of professional experience
Work History
Customer Service Sales Representative
Doctors Made
Clermont, Florida
01.2025 - Current
- Identified potential opportunities to upsell products or services.
- Resolved customer complaints through effective communication and problem-solving, leading to improved customer loyalty.
- Assisted customers with product inquiries and resolved service issues to enhance satisfaction.
- Educated customers on product features and technical details to highlight benefits.
- Provided accurate product and service information, ensuring clarity and understanding.
- Collaborated with team members to enhance overall customer experience.
- Maintained accurate records of customer interactions and transactions.
Education
High School Diploma -
Family Christian Center Church
Clermont, FL05-2024
Skills
- Customer service
- Sales techniques
- Sales strategies
- Upselling strategies
- Upselling techniques
- Product knowledge
- Product expertise
- Product education
- Customer relationship management
- Client management
- Call center experience
- Zendesk experience
- Technical support
- Analytical thinking
- Problem solving
- Decision-making
- Attention to detail
- Team collaboration
- Effective communication
- Conflict resolution
- Self motivation
- Data entry
- Relationship management
Timeline
Customer Service Sales Representative
Doctors Made
01.2025 - Current
High School Diploma -
Family Christian Center Church