JENNIFER MAXWELL
ROSEVILLE,MI
Summary
Experienced administrative assistant with a strong background in both administrative and caregiving roles. Leveraging 16 years of expertise to optimize operational efficiency and provide exceptional client care. Adept at problem-solving, leadership, and professional communication, consistently delivering innovative solutions like implementing a new scheduling system that reduced appointment conflicts by 20%. Committed to continuous improvement and excellence, consistently meeting deadlines while fostering a collaborative work environment.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Tina Marshall DDS
Clinton Township, MI
07.2024 - 11.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Quality Assurance Manager
Temrowski Eldercare
Grosse Pointe, MI
09.2023 - 08.2024
- Carried out consistent assessments to uphold alignment with set standards, fostering uniform practices.
- Enhanced workplace culture by educating team on high performance and quality standards.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Ensured safe mobility assistance to facilitate patient movement in various environments.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
ADMINISTRATIVE ASSISTANT/ CAREGIVER
MAXWELL HOME SERVICE, LLC
WARREN, MI, United States
09.2007 - 12.2022
- Monitored client's condition, ensuring physical and mental stability, enhancing overall well-being
- Scheduled and coordinated medical appointments, ensuring timely care and adherence to treatment plans
- Administered daily medications accurately, maintaining client's health and compliance
- Provided personal care and hygiene support to enhance client's well-being.
- Collected and recorded vital signs, providing essential data for health evaluations
- Managed client files and records, ensuring confidentiality and accuracy, which streamlined administrative processes and improved data integrity
- Implemented a new scheduling system that reduced appointment conflicts by 20%, enhancing client satisfaction and operational efficiency
- Trained and mentored junior staff on caregiving techniques, resulting in a 15% improvement in client care standards and team performance
- Developed personalized care plans for clients, addressing individual needs and preferences, which led to a 10% increase in client well-being scores
PHARMACY TECHNICIAN
KROGER'S PHARMACY
TROY, MI, United States
01.2006 - 12.2007
- Verified prescriptions and drug labels, documents, and packages
- Checked medications for content, accuracy and completeness of drug packaging and labeling
- Prepared transfers of prescriptions to other pharmacies
- Received and verified daily incoming drug inventories
- Reported discrepancies and logged items
- Assisted pharmacist with clearing high volume prescriptions and answered inquiries from customers
- Help staff prioritize and execute orders in a timely manner
- Operated cash registers
- Assisted with other duties as needed
Education
Certificate - Dementia Course
National Dementia Association Course
10.2023
Clinical of Completion - Pharmacy Tech Hands on Training
Rite Aid Pharmacy
Troy, MI06.2007
Pharmacy Technician Program - Pharmacy Technology
Dorsey School
Madison Heights, MI06.2007
High School Diploma -
Pershing High School
Detroit, MI06.1996
Skills
- Decision Making
- Professional Communication
- Problem Solving
- Team Building
- Leadership
- Professional Work Ethics
- Productivity
- Performance
- Customer Service
Timeline
Medical Receptionist
Tina Marshall DDS
07.2024 - 11.2024
Quality Assurance Manager
Temrowski Eldercare
09.2023 - 08.2024
ADMINISTRATIVE ASSISTANT/ CAREGIVER
MAXWELL HOME SERVICE, LLC
09.2007 - 12.2022
PHARMACY TECHNICIAN
KROGER'S PHARMACY
01.2006 - 12.2007
Clinical of Completion - Pharmacy Tech Hands on Training
Rite Aid Pharmacy
Pharmacy Technician Program - Pharmacy Technology
Dorsey School
High School Diploma -
Pershing High School
Certificate - Dementia Course
National Dementia Association Course