Jennifer Mayfield
Lenoir City,TN
Summary
Passionate about promoting lasting customer satisfaction and unparalleled support. Proficient in customer service best practices and related options.
Dependable self-starter experienced in reading blueprints organizing supplies and product quality, manufacturing production, assembly, quality assurance and machine operation and maintenance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
R. M. Trucking & Storage
Lenoir City, Tennessee
06.2018 - Current
- Boosted customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns..
- Processed customer adjustments to maintain old and new customer financial accounts.
- Developed and updated databases achieving 22% increase in loads.
Line Leader
Westrock
Knoxville, Tennessee
11.2016 - 06.2018
- Led 12 to 20 line employees while preparing items and executing requests based on required specifications.
- Set up work stations and prepped displays for workers to build and fill.
- Checked for quality, kept track of old and new items and rotated stock to confirm counts of products and lot numbers
- Increased Pfizer orders for displays at stores
Customer Service Representative
R. M. Tucking & Storage
Lenoir City, TN
06.2012 - 11.2016
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
Assembler, Packer Shipping and Receiving
Yale Security
Lenoir City, Tennessee
10.1997 - 02.2012
- Completed durable assemblies and subassemblies with hand and power tools.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate records.
- Disassembled, reassembled and corrected changeover
- Tested electrical controls and components on lines to identify issues.
- Built KRM locks and high security locks and PC boards.
Education
Associates - Legal Administrative Assistant
Detroit College of Business
Detroit, Mi06.1994
Skills
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Self-Motivated and Independent
- Warehousing Operations
- Mathematical Calculations
- Effective Communication
- ISO 9001
- OSHA Requirements
- Workplace Safety
- Hand and Power Tools
- Trained from 12 to 20 people per line per day
Timeline
Customer Service Representative
R. M. Trucking & Storage
06.2018 - Current
Line Leader
Westrock
11.2016 - 06.2018
Customer Service Representative
R. M. Tucking & Storage
06.2012 - 11.2016
Assembler, Packer Shipping and Receiving
Yale Security
10.1997 - 02.2012
Associates - Legal Administrative Assistant
Detroit College of Business
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