Jennifer McClanahan
Pikeville,KY
Summary
Dynamic leader with a proven track record at Suds in the Bucket Custom Cleaning, adept in marketing tactics and administrative oversight. Excelled in enhancing operational efficiency, driving revenue growth, and fostering customer loyalty through exceptional service. Skilled in profit and loss analysis and social media control, consistently achieving ambitious targets and maximizing productivity.
Overview
22
22
years of professional experience
Work History
Owner/Operator/ Personal Housekeeper
Suds in the Bucket Custom Cleaning
03.2003 - Current
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Generated revenues yearly and effectively capitalized on industry growth.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Assistant Manager, Customer Service
Tropical Isle Tanning Salon
08.2021 - 11.2024
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Manager
Goodwill Industries of Kentucky
02.2012 - 08.2016
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Associate of Arts - Journalism And Mass Communication
Big Sandy Technical And Community College
Pikeville, KY05-2026
Skills
- Marketing tactics
- Social media control
- Profit and loss analysis
- Administrative oversight
Additional Information
I would make an excellent addition to the office. I am a team player with a strong work ethic; I believe a job worth doing is worth doing well. With my background in customer service I know how to make people feel at ease and I know how to calm upset should the need arise. I understand that when I call in or don't show up it puts a strain on everyone in the office.
Timeline
Assistant Manager, Customer Service
Tropical Isle Tanning Salon
08.2021 - 11.2024
Assistant Manager
Goodwill Industries of Kentucky
02.2012 - 08.2016
Owner/Operator/ Personal Housekeeper
Suds in the Bucket Custom Cleaning
03.2003 - Current
Associate of Arts - Journalism And Mass Communication
Big Sandy Technical And Community College
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