Jennifer McClellan
Essexville,MI
Summary
Motivated individual with multiple years of experience juggling multiple priorities to keep company running smoothly. Communicative leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Personable and dedicated Customer Service Representative with extensive experience in DME industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Hart Medical Equipment
Essexville , MI
2013.10 - 2021.11
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with the district manager to develop strategies for achieving sales and profit goals.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Consulted with customers regarding needs and addressed concerns.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate of Applied Science - Criminal Justice
Charles Stewart Mott Community College
Flint, MISkills
- Product and service knowledge
- Employee Scheduling
- Employee Performance Evaluations
- Recruiting and interviewing
- Task Delegation
- Operations Management
- Customer Relations
- Report Management
Timeline
Assistant Manager
Hart Medical Equipment
2013.10 - 2021.11
Associate of Applied Science - Criminal Justice
Charles Stewart Mott Community College
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