Jennifer McClellan

Hart Medical Equipment

Essexville, MI

10.2013 - 11.2021

Set up and activated customer accounts.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Educated customers on special pricing opportunities and company offerings.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Collaborated with the district manager to develop strategies for achieving sales and profit goals.
Delivered continuous training to associates to maximize performance and customer relations skills.
Drove positive customer satisfaction levels by providing successful training to associates.
Consulted with customers regarding needs and addressed concerns.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Asked probing questions to determine service needs and accurately input information into electronic systems.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Summary