Jennifer McGarvie
Kingston,WA
Summary
Adept at streamlining operations and enhancing customer satisfaction, I leveraged my expertise in database administration and exceptional client relations at GenTech Northwest. My proactive approach resulted in a noticeable improvement in workflow efficiency and client feedback, showcasing my ability to manage both technical and interpersonal tasks effectively.
Overview
28
28
years of professional experience
Work History
Receptionist Administrator
GenTech Northwest
Kingston, WA
05.2014 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Processed expense reports, ensuring timely reimbursement for employees.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Improved client satisfaction with timely and accurate information provision.
Server
Seven Cedars Casino
Sequim, WA
03.2011 - 06.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Customer Service Representative
Ups Store
Sequim, WA
05.2011 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Front Desk Receptionist
Log Cabin Resort & Campground
Joyce, WA
05.1996 - 10.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Education
Associate Degree (AST) - Addiction Counseling
Peninsula College
Port Angeles, WACertificate Of Technical Studies - Sustainable Agriculture
Peninsula College
Port Angeles, WA06.2024
Associate Degree - Humanities
Peninsula College
Port Angeles, WA06.2013
Certificate Of Technical Studies - Administrative Office Systems
Peninsula College
Port Angeles, WA06.2011
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Payment Collection
- Mail handling
- Document scanning and digitization
- Appointment Scheduling
- Client Relations
- Confidential information management
- Guest Relations
- Policy Enforcement
- Customer Service
- Phone and Email Etiquette
- Data Entry
- Microsoft Office
- Multitasking and Organization
- Administration and Operations
- Scheduling
- Documentation and Recordkeeping
- Office Management
- Decision-Making
- Bookkeeping
- Database Administration
- Accounts Payable and Receivable
- Staff Scheduling
- Handling Complaints
- Quality Assurance
- Quickbooks
- Financial Reporting
- Budget Administration
- Workflow Planning
- Presentation Design
Timeline
Receptionist Administrator
GenTech Northwest
05.2014 - Current
Customer Service Representative
Ups Store
05.2011 - 05.2014
Server
Seven Cedars Casino
03.2011 - 06.2014
Front Desk Receptionist
Log Cabin Resort & Campground
05.1996 - 10.2010
Associate Degree (AST) - Addiction Counseling
Peninsula College
Certificate Of Technical Studies - Sustainable Agriculture
Peninsula College
Associate Degree - Humanities
Peninsula College
Certificate Of Technical Studies - Administrative Office Systems
Peninsula College