Summary

Overview

Work History

Education

Skills

Work Preference

Timeline

Open To Work

Jennifer McGary

Reno

Summary

Experienced Customer Service Manager with a proven track record of leading teams, resolving complex customer issues, and improving operational efficiency. Skilled in coaching staff, implementing process improvements, and fostering positive client relationships to enhance satisfaction and retention. Adept at managing cross-functional collaboration and driving results in fast-paced environments.

Overview

years of professional experience

year of post-secondary education

Work History

Customer Service Manager

Concealed Carrier LLC

Rancho Cordova

10.2024 - 01.2026

Lead a team of customer service representatives, ensuring service standards are met.
Resolved escalated customer issues efficiently, maintaining high satisfaction ratings.
Recruited, trained, and coached staff to improve performance and productivity.
Developed and implemented policies to streamline workflow and enhance response times.
Collaborated with cross-functional teams to provide seamless issue resolution.

Show Operations Manager

Great Gun Shows LLC

Lodi

02.2021 - 11.2024

Coordinated live events, managing scheduling, vendor contracts, and logistics.
Built and maintained strong relationships with vendors, staff, and stakeholders.
Supervised teams and delegated responsibilities to ensure smooth operations.
Managed budgets and tracked attendance, improving event outcomes through feedback.

Operations Manager

Tri-County Plumbing & Drain Cleaning

Rio Linda

03.2016 - 01.2020

Oversaw daily operations across multiple departments to maximize efficiency.
Recruited, trained, and coached staff, managing performance and development.
Resolved customer issues professionally, maintaining high satisfaction levels.
Implemented process improvements to enhance service quality and workflow.
Prepared staff schedules and coordinated inter-department communications.

Education

Medical Assistant - Medical Assisting

Western Career College

Sacramento, CA

09.2003 - 04.2004

Skills

Customer Service & Leadership:

Customer relations, complaint resolution, team building & coaching, staff scheduling & performance management

Operational & Technical Skills:

CRM systems, workflow management, Microsoft Office, process improvement & reporting

Soft Skills:

Problem-solving, decision-making, communication, relationship building, constructive feedback

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$52000/yr - $200000/yr