Jennifer Mckell
Boca Raton,FL
Summary
Proven Office Manager with a track record of enhancing operational efficiency at VCA Hillsboro through expert office management and organizational skills. Achieved significant improvements in team productivity and customer satisfaction by fostering a culture of collaboration and mutual respect. Specializes in streamlining document management and financial control, demonstrating a blend of strong relationship-building and strategic budgeting abilities.
Overview
28
28
years of professional experience
Work History
Office Manager
VCA Hillsboro
Coconut Creek, FL
09.2017 - Current
- Optimized office budget by renegotiating vendor contracts.
- Established streamlined procedures for document management for enhanced accessibility.
- Fostered team collaboration by initiating regular team meetings.
- Monitored expenditures for better financial control.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Receptionist Supervisor
VCA Lockwood Ridge
Sarasota, FL
02.2013 - 08.2017
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
- Assisted in the recruitment process, conducting interviews and selecting highly-skilled candidates for receptionist positions.
- Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
- Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
- Increased employee retention, fostering a supportive work environment and addressing staff concerns professionally.
- Served as liaison between departments within the organization, facilitating smooth communication flow essential for successful project completion.
- Collaborated with management to identify areas for improvement, implementing changes that resulted in enhanced operational efficiency.
Receptionist Supervisor / Vet Assistant
VCA Boca Greens
Boca Raton, FL
03.2011 - 02.2013
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
- Increased employee retention, fostering a supportive work environment and addressing staff concerns professionally.
- Served as liaison between departments within the organization, facilitating smooth communication flow essential for successful project completion.
- Collaborated with management to identify areas for improvement, implementing changes that resulted in enhanced operational efficiency.
- Kept abreast of industry trends and best practices, applying this knowledge to continuously refine reception operations and exceed client expectations.
Receptionist
The Scottsdale Veterinary Clinic
Scottsdale, AZ
03.2009 - 02.2011
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Receptionist Supervisor
VCA Lockwood Ridge
Sarasota, FL
02.2003 - 02.2009
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
- Improved team performance by conducting regular training sessions and providing constructive feedback to reception staff.
- Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
- Increased employee retention, fostering a supportive work environment and addressing staff concerns professionally.
- Served as liaison between departments within the organization, facilitating smooth communication flow essential for successful project completion.
- Kept abreast of industry trends and best practices, applying this knowledge to continuously refine reception operations and exceed client expectations.
- Assisted in the development of policies and procedures for the reception team, ensuring adherence to organizational standards and promoting a consistently high level of service.
- Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
Receptionist
VCA Northern Animal Hospital
Phoenix, AZ
03.2001 - 10.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist Supervisor
The Nottingham Animal Hospital
Trenton, NJ
02.2001 - 09.2003
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
- Improved team performance by conducting regular training sessions and providing constructive feedback to reception staff.
- Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
- Served as liaison between departments within the organization, facilitating smooth communication flow essential for successful project completion.
- Streamlined office processes for increased efficiency by implementing new organizational systems and procedures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Receptionist Supervisor
VCA Twin Rivers Animal Hospital
Twin Rivers, NJ
01.1997 - 02.2001
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Assisted in the recruitment process, conducting interviews and selecting highly-skilled candidates for receptionist positions.
- Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
- Increased employee retention, fostering a supportive work environment and addressing staff concerns professionally.
- Collaborated with management to identify areas for improvement, implementing changes that resulted in enhanced operational efficiency.
- Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
Education
High School Diploma - General Studies
Columbia High School
Maplewood, NJ06.1993
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Scheduling and calendar management
- Payroll processing
- Payroll and budgeting
- Credit and collections
- Relationship building
Timeline
Office Manager
VCA Hillsboro
09.2017 - Current
Receptionist Supervisor
VCA Lockwood Ridge
02.2013 - 08.2017
Receptionist Supervisor / Vet Assistant
VCA Boca Greens
03.2011 - 02.2013
Receptionist
The Scottsdale Veterinary Clinic
03.2009 - 02.2011
Receptionist Supervisor
VCA Lockwood Ridge
02.2003 - 02.2009
Receptionist
VCA Northern Animal Hospital
03.2001 - 10.2003
Receptionist Supervisor
The Nottingham Animal Hospital
02.2001 - 09.2003
Receptionist Supervisor
VCA Twin Rivers Animal Hospital
01.1997 - 02.2001
High School Diploma - General Studies
Columbia High School