Jennifer McMichael Coleman
Des Moines
Summary
Customer service professional with strong communication skills, focused on customer satisfaction, building positive relationships, excellent organizational and time management skills.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Stylist
Great Clips
Des Moines
05.2026 - Current
- Maintained cleanliness and organization of styling stations and tools.
- Adapted techniques based on individual client needs and hair types.
- Engaged with clients to foster a welcoming and friendly atmosphere.
- Provided personal consultations to determine clients' styling needs and preferences.
Salon Manager
Sport Clips
Grimes
10.2024 - 05.2026
- Managed daily salon operations and ensured efficient workflow for stylists.
- Trained new team members on service standards and product knowledge.
- Oversaw inventory management and restocked supplies as needed.
- Delivered excellent customer service and resolved client concerns promptly.
- Conducted staff meetings to discuss goals, updates, and team performance.
- Implemented marketing initiatives to promote services and attract new clients.
- Ensured compliance with health and safety regulations in the salon environment.
- Resolved guest complaints.
- Conducted interviews with prospective employees prior to hiring decisions being made.
General Manager/Manager
Great Clips
Des Moines
10.2008 - 10.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure smooth salon functioning.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed staff schedules to optimize service delivery and team performance.
- Trained and mentored new stylists on best practices and company standards.
- Trained employees on duties, policies and procedures.
- Maintained inventory levels for products and supplies within budgetary guidelines.
- Ensured compliance with health and safety regulations in salon practices.
- Resolved customer complaints effectively to enhance client satisfaction.
- Guided management and supervisory staff to promote smooth operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Administered employee discipline through verbal and written warnings.
Education
Licensed Cosmetologist - Cosmetology
Faust Institute of Cosmetology
Spirit Lake, IA 06.2004 - 08.2005
Skills
- Team leadership
- Staff training
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Hospitality and accommodation
- Teamwork and collaboration
- Customer service
- Customer consultation
- Organization
- Cleaning and sanitizing
Timeline
Stylist
Great Clips
05.2026 - Current
Salon Manager
Sport Clips
10.2024 - 05.2026
General Manager/Manager
Great Clips
10.2008 - 10.2024
Licensed Cosmetologist - Cosmetology
Faust Institute of Cosmetology
06.2004 - 08.2005