Jennifer McNeal
Mentor,OH
Summary
Detail-oriented Medical Assistant with expertise in HIPAA compliance, EMR management, and patient scheduling. Proven track record in enhancing clinic workflow and improving patient experiences.
Overview
13
13
years of professional experience
Work History
Medical Assistant
University Hospitals of Cleveland
01.2019 - Current
- Administered patient care, including vital signs monitoring and medical history documentation.
- Assisted healthcare providers during examinations and procedures to enhance efficiency.
- Coordinated patient scheduling and follow-up appointments to optimize clinic workflow.
- Managed electronic health records by ensuring data accuracy and confidentiality compliance.
- Trained new staff on office protocols, best practices, and patient interaction techniques.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Medical Assistant
University Hospitals of Cleveland
04.2013 - 11.2015
- Developed streamlined processes for inventory management of medical supplies and equipment.
- Implemented patient education initiatives to improve understanding of treatment plans and procedures.
- Led quality assurance efforts, enhancing service delivery and patient satisfaction metrics.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
Associate of Science - Medical Assistanting
Bryant & Stratton College
Willoughby, OH05-2012
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Reliable team player
- Immunization administration
- Maintaining confidentiality
Timeline
Medical Assistant
University Hospitals of Cleveland
01.2019 - Current
Medical Assistant
University Hospitals of Cleveland
04.2013 - 11.2015
Associate of Science - Medical Assistanting
Bryant & Stratton College