Jennifer Mendez
Bronx,NY
Summary
Experienced with client support and housing solutions. Utilizes resource coordination and case management to deliver effective housing services. Track record of positive client outcomes and seamless collaboration with team members.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Professional mentor with deep experience in guiding and supporting youth. Strong focus on team collaboration and adaptability to meet changing needs. Proven ability to foster positive relationships, develop personalized plans, and deliver impactful results. Skilled in communication, conflict resolution, and motivational techniques. Dependable and results-driven.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housing Specialist
Exodus Transitional Community
New York, NY
07.2023 - Current
- Facilitated housing placement for individuals transitioning from homelessness to stable living environments.
- Developed and maintained relationships with landlords to promote affordable housing opportunities.
- Provided ongoing case management and support, ensuring clients' needs were met throughout transition process.
- Assisted applicants in filling out housing applications and verifying assets.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Helped clients find permanent or temporary housing.
Case Manager
Exodus Transitional Community
New York, NY
04.2022 - 07.2023
- Meeting with clients on a regular basis
- Advocating and supporting all Participants
- Developing, coordinating, and monitoring a service plan
- Assists clients in developing goals and areas of need and assists in developing current and future plans which are assessed regularly.
- provides services as necessary, such as shelter referrals, housing referrals, vital documents, and education training.
- Handle every case with patience, understanding, and a desire to help the Participant achieve their future goals.
- Drive change by identifying areas where performance improvement is needed for every participant.
- Track and record case information, complete forms, and produce reports. Sales force
Youth Mentor
Exodus Transitional Community
New York, NY
03.2021 - 04.2022
- Facilitating weekly groups as part of a team of mentors and 15 participants, while building positive peer relationships and implementing an Interactive Journaling curriculum.
- Maintain and update youth department efforts to outcomes (ETO) data input on a weekly basis.
- Create daily lesson plans in collaboration with other mentors.
- Assist in maintaining groups data collection such as incentives, daily attendance roster, KPI’s etc. for Arches, Arches Alumni and Next Steps program.
- Maintain cordial relationships with DOP/Probation officers
- Assist directors with other assignments when needed
- Provided youth participants with emotional support, guidance, and advice while assisting youths with their personal development and growth.
- Completion of client progress notes and other assessments of client progress and communicating client needs to the program coordinator.
- Daily outreach to participants to ensure their attendance for the group for the day.
- Identifying and assisting with referrals to other services would be beneficial to participants.
- Operate telephone switchboard to answer, screen, or forward calls, providing of visit, providing information, taking messages scheduling appointments.
- File and maintain records.
- Great people entering establishment, determine nature and purpose of visit, and direct our people to specific destinations.
- Must put notes in Microsoft word and salesforce, and the Youth Department progress report.
- Schedule appointments for participants and maintain and update for participants calendars.
- Arches/Arches Alumni/Next Steps
Customer Services Supervisor
Great Northern Food Hall
New York, NY
09.2018 - 03.2020
- Overseeing daily operations of bakery, production of consumable goods, maintaining quality control of all foods & duties performed by fellow crew members.
- Displayed leadership characteristics, quick thinking and effective decision making.
- Charismatic attitude when engaging patrons, further enhancing their experience while reaching/exceeding daily profit goals.
Cashier / Expediter
Blue Ribbon Franchise
New York, NY
02.2017 - 05.2019
- Displayed outstanding cashier skills, greeting customers politely & performing exceptional service.
- Diligently expedited in-store orders, giving attention to detail, maintaining a sense of urgency and clean work environment.
- Provided additional support to team members, strong team-building skills, experienced at multiple workstations.
- Prepared and packaged orders via online, double checking receipts for accuracy, missing items/orderliness in a timely fashion.
- Ensured customer satisfaction providing cheerful & friendly service, welcoming feedback to better our service and hospitality.
Education
High School Diploma -
Christopher Columbus HS
Bronx, NY01.2008
Skills
- Language Skills
- Fluent in English and Spanish
- Computer Skills
- Proficient in Microsoft Word, PowerPoint, Excel and Outlook on both Windows
- Key Skills
- Strong communication skills
- Problem analysis and problem solving
- Organizational skills and customer service orientation
- Adaptability and ability to work under pressure
- Flexibility/Adaptability/Managing Multiple Priorities
- Case management
- Referrals and networking
- Teamwork and collaboration
- Multitasking
- Client needs assessments
- Client advocacy
- [Type] housing expert
Certification
Food Handlers License / SERVSafe Food handlers Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Housing Specialist
Exodus Transitional Community
07.2023 - Current
Case Manager
Exodus Transitional Community
04.2022 - 07.2023
Youth Mentor
Exodus Transitional Community
03.2021 - 04.2022
Customer Services Supervisor
Great Northern Food Hall
09.2018 - 03.2020
Cashier / Expediter
Blue Ribbon Franchise
02.2017 - 05.2019
High School Diploma -
Christopher Columbus HS