JENNIFER MENNENGA
Tucson,ARIZONA
Summary
Focused Customer Service Representative with strong customer service and great multitasking abilities. Motivated to positively impact business operations by effortlessly managing phone calls. Excellent data entry and appointment scheduling skills. Strong active listening skills. Very good verbal and written communicator with strong background cultivating positive customer relationships and exceeding goals. Able to work independently and manages time effectively. Strong knowledge of computer systems and software. Excellent ability to multi-task through systems and applications, accessing multiple screens. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
9
9
years of professional experience
Work History
Receptionist
Coolidge Fuel
06.2020 - Current
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
- Delivered exceptional customer service by offering requested information and independently resolving issues
- Input new transactions and reconciled accounts to keep business finances current
- Operated telephone switchboard to take messages and schedule appointments
- Maintained well-organized physical and digital records
- Routed messages, coordinated appointments and directed personnel to various departments
- Treated visitors with friendly, approachable attitude
Surgical Biller/ Surgical Technologist
Tempe St. Lukes Hospital
01.2018 - 06.2020
- Maintained financial files and documentation while upholding company data security protocols
- Performed invoice analysis and researched variances over established thresholds
- Exercised responsible and ethical decision-making regarding company funds, resources and allocations
- Billed for all implants used in patients with total hip, knee or shoulder replacements, any mesh used on a patient, any stents inserted into a patient, etc
Surgical Technologist
American Mobile Healthcare
05.2015 - 01.2018
- Backed up surgeon during procedures by passing required and requested instruments
- Protected both staff and patients with consistent use of Standard Universal Precautions, hand hygiene and personal protective equipment
- Supported surgeons during operations by handing instruments, retracting tissue and cutting sutures
- Protected patients by monitoring conditions during procedures and responding quickly to concerns
Education
Certification - Surgical Technology
Brookline College
Tempe, AZAssociate in Science (A.S.) -
Apollo College
Mesa, AZSkills
- Customer Service
- Microsoft Windows
- Appointment Scheduling
- Call Triaging
- Conflict Mediation
- Problem-Solving
Timeline
Receptionist
Coolidge Fuel
06.2020 - Current
Surgical Biller/ Surgical Technologist
Tempe St. Lukes Hospital
01.2018 - 06.2020
Surgical Technologist
American Mobile Healthcare
05.2015 - 01.2018
Associate in Science (A.S.) -
Apollo College
Certification - Surgical Technology
Brookline College
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