Jennifer Merendino
San Jose,CA
Summary
Customer Service Representative with 16 years of experience in project and time management. Proven multitasking abilities and commitment to fostering professional client relationships to enhance profitability. Experienced Management Trainee with a strong ability to quickly assimilate new information and improve performance. Quality-focused Store Manager with expertise in recruiting, training, and motivating teams to achieve revenue growth and customer loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
Santa Clara
11.2022 - Current
- Delivered exceptional customer service while maximizing sales and minimizing shrinkage.
- Exceeded team goals by implementing effective customer service initiatives.
- Built customer confidence through active listening and swift complaint resolution.
- Monitored employee performance, identifying gaps and executing corrective actions.
- Enhanced customer satisfaction by addressing daily operational challenges.
- Reviewed customer feedback to drive operational improvements and enhance service quality.
- Established store strategies to achieve performance metrics and sales objectives.
- Evaluated financial statements and sales reports to assess productivity and goal achievement.
Restaurant Manager
Shake Shack
Santa Clara, CA
05.2021 - Current
- As a CANE I am responsible for helping to lead and drive the daily operations of my Shack.
- I manage the kitchen and dining room to ensure a positive guest experience.
- I oversee all hourly team members and responsible for all administrative and leadership functions to ensure a smooth operation.
- Upholding our standards of excellence and hospitality
- Leading 80+ team
- Managing all functions on our daily checklist
- Handling payroll and scheduling
- Weekly Scheduling of a 80+ team
- Focusing attention on team development
- Overseeing weekly inventory, quality and safety
- Managing the facility
- Leading and developing community relations
- Hiring and orientation
Merchandiser Lead
Crossmark
San Jose, CA
12.2019 - 01.2022
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Organized store merchandise racks by size, style and color.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Rotated manufacturer products as needed.
- Unloaded arriving product stock and moved to store display areas.
Cashier
Big Lots
Milpitas, CA
09.2018 - 05.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Assisted customers by answering questions and fulfilling requests.
- Checked prices for customers and processed items sold by scanning barcodes.
Merchandiser Lead
Retail Solutions
San Jose, CA
09.2016 - 12.2020
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Organized store merchandise racks by size, style and color.
- Updated pricing and signage to complete product displays and educate customers.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Completed stock orders and managed inventory levels.
- Rotated manufacturer products as needed.
Restaurant General Manager
Taco Bell
San Francisco, CA
02.2009 - 10.2016
- Maintained high food quality standards by reviewing shipments and monitoring preparation and safety.
- Prepared comprehensive business plan by analyzing market demands, competitors, and financial projections.
- Purchased adequate quantities of food, beverages, equipment, and supplies to support operations.
- Analyzed variances and implemented corrective actions to enhance average meal checks and increase customer visits.
- Organized and conducted food service training to equip employees with essential operational skills.
- Inspected preparation and storage equipment regularly to ensure cost-effective and safe operations.
- Set performance and service standards to uphold a consistent, high-quality dining environment.
- Monitored food safety practices to comply with regulations and protect customer health.
Event Coordinator/ Party Host Manager
Bounce A Rama
Milpitas, CA
05.2009 - 09.2012
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
Guest Service Team Lead /Cash Management Specialist
Target
San Jose, CA
02.2009 - 08.2012
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Provided guest assistance, including recommendations for tourist attractions.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Reviewed account data and activity to devise financial estimation reports and adjustments.
Education
High School Diploma -
Liberty High School
San Jose, CA06.2009
Skills
- Customer assistance
- Stocking and Replenishing
- POS Systems
- Point of Sale Knowledge
- Drawer Management
- Cash Drawer Management
- Bagging and Packaging
- Merchandise Restocking
- Product and Service Sales
- Cash Register Operation
- Refund Handling
- Maintaining Store Appearance
- Product Restocking
- Retail Merchandising
- Payment processing
- Safe verifications
- Sales expertise
- Reports and documents
- Cleaning and sanitizing
- Product knowledge
- Cash Handling
- Refunds and exchanges
- Time management skills
- Guest inquiries
- Events Management
- Planograms
- Restaurant Management
- Event Planning
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Store Manager
Starbucks
11.2022 - Current
Restaurant Manager
Shake Shack
05.2021 - Current
Merchandiser Lead
Crossmark
12.2019 - 01.2022
Cashier
Big Lots
09.2018 - 05.2021
Merchandiser Lead
Retail Solutions
09.2016 - 12.2020
Event Coordinator/ Party Host Manager
Bounce A Rama
05.2009 - 09.2012
Restaurant General Manager
Taco Bell
02.2009 - 10.2016
Guest Service Team Lead /Cash Management Specialist
Target
02.2009 - 08.2012
High School Diploma -
Liberty High School