Jennifer Merrick

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• Assisted healthcare providers by preparing necessary documentation for patient visits.
• Coordinated communication between patients and medical staff, enhancing service delivery.
• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
• Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
• Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
• Streamlined patient check-in process, reducing wait times and improving patient experience.
• Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
• Performed various administrative tasks by filing, copying and faxing documents.