Jennifer Meyer

• Records patient allergies, dislikes, fluid restrictions, and nourishment specs into diet history files
• Reviews software-generated substitution lists and audits individual patient tray tickets before every meal
• Tracks admissions, transfers, and diet changes using EPIC, faxes, phone calls, and ADT systems
• Prints tray tickets, tally reports, and labels while handling occasional credit card payments for meals
• Initiates downtime and emergency protocols to guarantee patients are fed during resource shortages
• Experience with electronic health records, specifically EPIC
• Ability to calculate fluid restrictions and specialized meal patterns

• Handled high-volume incoming patient calls, ensuring timely responses to inquiries.
• Managed scheduling, rescheduling, and cancellation of patient appointments to optimize clinic efficiency.
• Processed and managed referral work queues, facilitating timely access to specialist care.
• Process and manage referral work queues.
• Coordinate care escalations with nurses or specific clinics

• Reviewed and organized pertinent information from extensive medical files, utilizing judgment and project tools to ensure accuracy and accessibility.
• Verify that files contain all necessary documentation before a scheduled medical examination
• Maintain accurate file statuses in internal databases (such as OMS) and perform system checks
• Break down, scan, and index hundreds of pages of physical and electronic documents with high accuracy
• Strictly adhere to HIPAA and organizational quality/production quotas daily

• Coordinated employee health screenings, physicals, and drug/alcohol testing programs to ensure compliance and promote workplace health
• Track work-related injuries, coordinate medical care, and manage return-to-work or fitness-for-duty programs

Conducted comprehensive health assessments to ensure compliance with workplace safety regulations.

Developed and implemented occupational health programs promoting employee well-being and productivity.

Provided training on ergonomic practices, enhancing workplace safety awareness among staff.

• Process medical record requests and handle the secure release of information (ROI)
• Review, pull, and transmit clinical charts or electronic health records (EHR) to authorized groups
• Answer customer or client questions through phone calls, emails, or fax
• Perform accurate data entry and maintain organized digital logs
• Meet company productivity and quality standards while working with minimal supervision

• Managed inbound and outbound calls with health plan members on prescription drug benefits, medication history, and general inquiries to ensure accurate information delivery and enhance member understanding
• Assist pharmacy and clinical teams by collecting medication data, supporting comprehensive medication reviews, and guiding drug optimization
• Accurately log call details, member updates, and resolutions into computer systems while keeping balanced metrics in production and quality
• Follow strict HIPAA and corporate confidentiality guidelines when handling sensitive patient health information

• Processed prescription orders accurately and efficiently using pharmacy management software.
• Assisted customers with medication inquiries and product recommendations.
• Educated customers on proper medication usage and potential side effects.
• Maintained inventory levels, ensuring availability of medications and health products.
• Greet customers and manage the pharmacy checkout register
• Hand out finished, bagged prescriptions to patients

• Assisted pharmacists in medication management and patient consultations to enhance service quality.
• Processed prescription orders accurately and efficiently in fast-paced environment.
• Maintained inventory levels through effective stock management and replenishment practices.
• Trained new pharmacy technicians on operational procedures and safety protocols to ensure compliance.
• Monitored expiration dates of medications, ensuring timely removal of outdated products from inventory.
• Provided exceptional customer service by answering inquiries and resolving issues promptly and professionally.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Entered and processed patients' prescriptions into internal system.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Collected co-payments or full payments from customers.
• Assisted pharmacists in preparing and dispensing medications to ensure patient safety.

• Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
• Streamlined checkout processes, improving transaction speed and reducing customer wait times.
• Managed inventory levels, organized stock, and maintained product displays for optimal visibility.
• Assisted in training new associates on sales techniques and store policies to enhance team performance.
• Built relationships with customers to encourage repeat business.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to effectively build rapport and lasting relationships.
• Listened to customer needs and desires to identify and recommend optimal products.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Prioritized helping customers over completing other routine tasks in store.

• Provided exceptional customer service, assisting customers with product selections and inquiries.
• Trained new associates on deli procedures, promoting efficient workflows and teamwork.
• Operated slicing equipment safely while adhering to food safety guidelines and standards.
• Maintained cleanliness and organization of deli displays to enhance product visibility.
• Assisted in creating promotional displays to increase sales of featured deli products.
• Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
• Contributed to a positive store atmosphere with consistent punctuality, professionalism, and a strong work ethic.
• Provided prompt assistance at the deli counter, reducing wait times for customers in line.
• Increased deli sales by providing excellent customer service and product knowledge.
• Documented customer orders and conveyed special requests to kitchen staff.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Greeted customers at the the counter to fulfill requests and answer questions.
• Offered product samples to customers, generating additional sales through taste-testing.
• Made food according to standard recipes with requested changes for customer satisfaction.

• 3.5 GPA

• National Customer Service Certification: Sponsored by the National Retail Federation.
• National Sales and Service Certification: Sponsored by the National Retail Federation.
• Extracurricular & Competitions: Opportunities to participate and test skills through SkillsUSA and DECA chapter events